To provide intensive and comprehensive support to those individuals in Shropshire whoare sleeping rough, as well as those identified to be at risk of, or have a recent history ofdoing so.Who will your manager be and what will you be responsible for?You will be:

• reporting to the Rough Sleeper Coordinator, who is in turn responsible for your
health and safety, training and development.
• expected to contribute to a range of projects and build relations with both internal
and external partners in order achieve specified outcomes but will not have direct authority over those involved.
• Responsible for duties to complete outreach support to rough sleepers in the
County, as well as inreach support to those placed in accommodation to end their rough sleeping.
• Responsible for completing within expected timescales all mandatory corporate and
role specific training. Training requirements will be detailed in your corporate induction and Personal Development Plan (PDP). Courses are accessed via the council Learning Management System via the Intranet.What will you be doing?
• To respond to new referrals by visiting locations where rough sleeping is reported
(excepting known individuals), sometimes early in mornings. Morning response will be covered on a rota basis in addition to normal working hours.
• Meet regularly with new existing rough sleepers, and those at risk as determined by
the Rough Sleeper Coordinator to provide intense and comprehensive support towards obtaining and sustaining accommodation.
• To provide housing support to former rough sleepers that are resident at 70, Castle
Foregate or other accommodation provided to end rough sleeping. Support may include housing advice, overcoming barrriers to housing, referral to other statutory and non-statutory agencies. Multi agency working to provide comprehensive solutions to clients with complex needs.
• To ensure that an action/support plan and risk assessment is in place for each
individual identified.
• In addition to the above, to provide support relating to health, addictions, offending
behaviour etc in conjunction with colleagues from partner agencies.
• To meet weekly with the Rough Sleeper Coordinator to review cases and to assist
with the preparation of reports on progress and outcomes for all identified individuals.
• Liaise with each individual's allocated Housing Options Officer as frequently as
necessary to ensure all information is provided and up-to-date.
• Liaise effectively and appropriately with other statutory and voluntary agencies and
signpost applicants for appropriate specialist assistance.
• Support the Council to undertake its Severe Weather Emergency Provision
(SWEP). Including setting out emergency beds, completing risk assessments, supervising bedding down and ensuring all clear in the early morning.
• Maintain accurate, confidential and up to date records for all applicants.
• Participate in regular overnight counts/estimates of rough sleeper numbers.
• Ensure that all information is sensitively handled and managed in accordance with
the Council's policies and procedures.
• Establish, develop and maintain effective working relationships with all work
colleagues to ensure an integrated contribution to corporate objectives, to include participating actively in meetings as required.
• To work within the Council's Equalities and Diversity Policy, Health and Safety
Policy, Lone Working and Performance Policies, ensuring that these are complied with throughout all activities within the scope of this role to ensure the highest standards of customer care in all aspects of the service.
• Use information technology as required to carry out the duties of the post.
• Ensure compliance with requirements under Data Protection legislation.
• Ensure as far as possible within the scope of this role that all activities are carried
out to the highest standards of integrity and professionalism.The above duties are an illustrative outline and are not an exhaustive list. You will beexpected to become involved in a range of work to enable the service to respond effectivelyto the changing requirements of the Council and changes affecting the workforce.What we expect of youYou will:
• adopt a customer focused approach when delivering your service, ensuring
engagement with service users and maintenance of an appropriate personal profile,
• act as an advocate for your service and work collaboratively with colleagues across
the whole Council to meet the needs of the people of Shropshire,
• meet individual, service and personal development targets agreed through the
Personal Development Review Process, learn from experience and are committed to continuous improvement individually and as an employee of the Council,
• work with colleagues to meet your team's key performance indicators, support a
culture of team working and ensure the team functions successfully in support of the Council's corporate and service objectives.
• meet the behaviours and competencies adopted by the Council in the way in which
they achieve their objectives and carry out their work.What are your conditions of ServiceThe conditions of service are those laid down by Shropshire Council, which have beenadopted and amended as necessary from those laid down by the National Joint Councilfor Local Government Services.

As Shropshire Council we are rightly proud of our achievements and we have proven tobe a resilient local authority in our response to the many challenges we overcome,particularly over recent years. We will be continuing this momentum with ambition and afocus on delivering our four key priorities outlined within the Shropshire Plan: HealthyPeople, Healthy Environment, Health Economy and Healthy Organisation.We are committed to achieving this by aligning everything we do to our vision 'Shropshire- living the best life'; to tell everyone that Shropshire Council is a great place to be.We will enable a skilled, happy, healthy, diverse, inclusive, empowered, and proudworkforce that influences and leads change, addressing any inequalities.Housing services work in partnership with support agencies and housing providers to giveadvice and assistance to help people explore their housing options and to help people whoface losing their home or who are homeless.Housing Services ensures that the Local Authority's obligations under the Housing Act(1996, as amended by the Homelessness Act 2002) are fulfilled and maximisesopportunities for preventing homelessness.


• The post is a Fixed Term Contract until the end March 2026, for 37 hours per week.
The contract is funded from grant which may be extended beyond this timescale.
• Normal office hours are 7am - 7pm Monday - Friday and 8am - 1pm Saturday with
a minimum lunch break of 30 minutes. This post will work standard hours of 8.45 to 5pm Mon - Thurs and 8.45 - 4pm Fri. The work will mostly be carried out on weekdays, with frequent early mornings as well as some evenings.
• The post is subject to the Council's annualised hours scheme as implemented
within the specific work area.This post carries eligibility to join the Local Government Pension Scheme. Informationabout this will be sent with any formal offer of appointment.Annual leave entitlement is a pro rata flat rate scheme of 207 hours (28 days) annualleave plus bank holidays, with five days extra awarded to those staff with five years localgovernment service giving an entitlement of 244 hours (33 days). Two days of anemployee's allowance (pro rota for part time staff) must be taken at Christmas for anypotential Christmas closures. Employees who work in a building/service which is requiredto open over the Christmas period, the two days leave (pro rota) can be carried over intoyour next leave year but must be used by the end of March.The appointment is subject to one month's notice in writing on either side.The appointment is subject to six months' satisfactory probationary service during whichtime the notice period will be one week on either side.Smoking is not allowed in Council buildings, in Council vehicles or in any Council place ofwork.It is a condition of your appointment that you provide a suitable vehicle for the performanceof your duties and that this is readily available for use during normal working hours. Youare entitled to claim for reimbursement of the costs of travel on council business at the rateof 45 pence per mile.The successful applicant will often be working in a lone worker environment.