Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. What you'll do: First Line Support

• First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system.
• Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed.
• Ensuring excellent customer experiences while assisting to and addressing user concerns.
Troubleshooting and Issue Resolution:
• Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions.
• Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates.
• Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Work closely with stakeholders to test and validate system updates are in working order.
Training, Education and Documentation:
• Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption.
• Ensure documentation and user guides are kept up to date following issue resolution, system fixes and planned changes and that relevant users are notified of updates.
• Assist in change management activities related to system updates.
• Act as a systems team champion for oracle guided learning guides especially focusing on employee, manager, reporting guides.
• Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to resolve these themselves.
• Act as expert to support, share knowledge and empower HR colleagues to get the best from the HR System and be self- sufficient.
Change Management and Project Support:
• Participate in change management initiatives aiding in the successful adoption of new processes and functionalities.
• Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company.
• Fulfilling any 'super-user' input such as minor changes to organisation structure, screen design and data types as permittable which have been identified through Continuous Improvement Forum or have been raised as enhancement.
  
  Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules).
• Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion.
• Creating reports in Oracle HCM
• Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level.
• Experience in a similar role providing 1st line support on issues relating to systems
• Analytical skills to diagnose and resolve system issues effectively.
  
  A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role:
• 34 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme