HR Services Senior Assistant, Partner Support Services

As part of our specialist Partner Support Services team, this role plays a key part in supporting Partner HR activity and senior-level recruitment across the business. You will coordinate complex Director and Partner-level interviews, manage sensitive administration and candidate documentation, respond to partner and stakeholder queries, and help deliver a high-quality, tailored service. Responsibilities may include onboarding, leavers, regulatory requirements, reporting and process support. Success in this role will require strong organisation, sound judgement, attention to detail, excellent communication skills and a proactive approach to problem-solving, continuous improvement and customer experience. Be prepared to tap into your analytical, critical thinking and problem-solving mind and don't be afraid to ask questions and challenge the status quo. Confident in supporting our customer base through multiple channels - you can trust that no two days will ever be the same as you support and add value to our very busy team by:

• Interview Scheduling and case coordination: Manage end-to-end scheduling for Director and Partner-level recruitment, including complex panel interviews, while coordinating with candidates, interviewers, recruiters, Partners, executive assistants and external providers. Proactively resolve diary conflicts, manage competing priorities and ensure a smooth candidate and stakeholder experience.
• HR Administration and process support: Maintain accurate candidate and partner records, folders and documentation. Support the administration of onboarding, leavers and planned absence, ensuring confidentiality, compliance and accurate system updates in our HR and recruitment systems.
• Stakeholder, query and case management: Support with partner queries and escalations, seeking to understand root cause and working with stakeholders to implement solutions and enhancements. Escalating complex queries in a timely and efficient manner, taking accountability for updating our stakeholders with progress and resolution.
• SLA and KPI performance: Take ownership of agreed SLA and KPI target. Understand what "good" looks like, monitor your performance, and proactively manage your workload to consistently meet or exceed targets.
• Continuous improvement and team contribution: Drive and support Continuous Service Improvement initiatives, champion positive ways of working, and collaborate across teams to deliver excellent service, support wellbeing, and promote professional growth.
Connect to your skills and professional experience You're natural at being a trusted advisor and you display some core leadership skills. Someone who will act as a role model to their team, encourage and drive a culture of innovation and critical thinking that values the ideas and opinions of others. Your integrity and authenticity underpin all that you do, and you thrive in taking accountability for the services we provide, and the wellbeing and performance of our people is of utmost importance to you. You focus on solutions which in turn support your ability to build and maintain positive relationships within the team as well as with colleagues and stakeholders.


• Exceptional Organisational and Time Management Skills: Exceptional organisational and time management skills, with the ability to prioritise a complex workload, manage multiple activities and meet deadlines in a fast-paced administrative or HR support role, ideally within professional services or a similar corporate environment.
• Strong Communication and Interpersonal Skills Strong written and verbal communication skills, with the ability to engage confidently and professionally with executive-level stakeholders and build effective relationships across teams.
• Proactive Problem-Solving and Critical Thinking: A proactive, solutions-focused approach, with strong problem-solving and critical-thinking skills and the confidence to take initiative and challenge where appropriate. particularly in complex HR scenarios.
• High Level of Accuracy and Attention to Detail: Meticulous in all tasks, ensuring precision in data entry, document preparation (e.g., interview invites, offer letters, retirement emails), and report generation, with a proven ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office Suite: Competent in using Microsoft Word, Outlook, with the ability to support data management, tracking and reporting.
Desirable
• Commitment to Continuous Learning: Actively seeks to build technical knowledge and adapt to new processes and systems, demonstrating learning agility in a dynamic HR environment.
• Data Analysis and Reporting Skills: Ability to extract, analyse, and present data for various HR reports utilising advanced Excel functions or other reporting tools.
• Experience with HR Information Systems: Practical knowledge and experience with SAP/Avature or similar HR systems for applicant tracking or managing employee data.
• Stakeholder Management and Business Acumen: Experience in supporting diverse stakeholders, proactively identifying opportunities, and proposing relevant business solutions within HR operations.
• Understanding of HR Processes and Compliance: Familiarity with a broad range of HR processes, including onboarding, leave of absence, payroll adjustments, and exit procedures, with an awareness of associated compliance requirements.
  
  HR Services are looking for a Senior Assistant (U2) to support our Partner HR activity and senior-level recruitment process. As a member of our specialist Partner Support Services team, you will play an important role in delivering high-quality experience for candidates, current partners and senior stakeholders across the firm. You will coordinate complex Director and Partner-level interviews, support onboarding, leavers and other HR activities while working closely with colleagues across Resourcing, Risk, wider HR and external vendors, and contribute to the wider administrative and operational support for HR Services. At Deloitte, we invest in outstanding people and build teams of future thinkers with diverse talents and backgrounds, empowering them to grow, collaborate and make a meaningful impact. This is a great opportunity to develop your skills, expand your network and be part of a collaborative team delivering distinctive service across the business.
Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most., Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Central business services We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request. Connect with your colleagues "Joining our inclusive team offers an exciting opportunity to contribute to a dynamic and impactful environment. You'll be empowered to use your critical thinking and problem-solving skills to make a real difference, all while being supported by a culture that prioritises wellbeing and personal growth. We are committed to providing opportunities for you to develop your skills and challenge yourself, ensuring a rewarding experience where you can directly see the positive impact of your work on our key stakeholders." - Amanda, Enabling Functions Our hybrid working policy You'll be based in Cardiff with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So, we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.