HR and Recruitment Administrator Apprentice

Introduction

This is a fantastic opportunity for someone who is wanting to kick-start their career within a Human Resources Department.  As part of the business administration apprenticeship, you will play a key role in supporting the recruitment process from initial application to onboarding.  

About the Employer

Kelly Park Limited is a leading provider of domiciliary and extra care services across the North East. With over 30 years of experience, we deliver personalised, high-quality care that supports independence, dignity, and wellbeing for every individual we serve. 
 
Serving Durham, Gateshead, Newcastle upon Tyne, Sunderland. 
 
Our dedicated team of care professionals are driven by compassion, guided by best practice, and committed to improving lives every day, whether at home, in the community, or through trusted partnerships with local authorities and health services. 

What You'll Do

Key Responsibilities

Recruitment & Screening

• Conduct initial application screening against role requirements and values.
• Carry out telephone screening interviews to assess the candidate's suitability and availability.
• Schedule interviews with candidates and members of the HR team.
• Maintain regular communication with applicants, ensuring a positive and professional candidate experience.

Safer Recruitment & Compliance

• Complete pre-employment checks in line with CQC standards and safer recruitment guidance.
• Verify Right to Work documentation and identity documents.
• Process and monitor Disclosure and Barring Service (DBS) applications.
• Assist with verifying employment references.
• Ensure all mandatory recruitment documentation is completed before employment commences.
• Support the monitoring of visa expiry dates and other compliance requirements where applicable.
• Maintain confidentiality and ensure compliance with GDPR and company policies when handling sensitive employee information.

HR Administration

• Maintain accurate employee records within the company's CRM and HR systems.
• Update personnel files, compliance records, and recruitment trackers.
• Carry out accurate data entry and ensure employee information is maintained to a high standard.

Reception & General Administration

• Welcome visitors, candidates, and professionals in a courteous and professional manner.
• Answer incoming telephone calls and direct enquiries appropriately.
• Respond to recruitment and HR enquiries via telephone and email.
• Support general office administration and undertake additional duties appropriate to the role.

Person Specification

Essential Skills & Qualities

• Excellent communication and interpersonal skills.
• Professional and compassionate approach when dealing with candidates and employees.
• Strong organisational and time management skills.
• Excellent attention to detail with the ability to work accurately.
• Ability to manage multiple priorities in a busy office environment.
• High level of confidentiality and professionalism.
• Good IT skills, including Microsoft Office (Word, Excel, Outlook) and willingness to learn HR and CRM systems.
• A genuine interest in Human Resources and the health and social care sector.
• Understanding of the importance of equality, diversity, dignity, and respect. 

Training Outcome

Upon successful completion of the apprenticeship, there may be the opportunity to secure a permanent HR Administrator position within Kelly Park Limited.

The successful candidate will receive ongoing professional development with opportunities to progress into roles such as:

• HR Administrator.
• Recruitment Coordinator.
• HR Business Partner (long-term progression).

Kelly Park supports personal development. 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• Desired - GCSE - English - 4
• Desired - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday-Friday, 9:00am-5:00pm, with a 1 hour unpaid lunch break.

Expected Duration: 1 Year 6 Months

Training Provider: DERWENTSIDE COLLEGE

This employer is part of the Disability Confident scheme, committed to employing disabled people.