HR Operations Delivery Manager

We are looking for a Business and Operations Delivery Manager to provide strategic and operational leadership across assigned HR, OD, recruitment or workforce operations portfolios. You will lead teams to deliver high-quality, compliant and customer-focused services aligned to organisational priorities and People Plan objectives. You will act as a senior point of escalation for complex, sensitive or high-risk operational and people matters, oversee delivery of complex programmes and service improvements, and build strong relationships with senior stakeholders across the organisation. This is a senior role operating in a complex, fast-paced and politically sensitive environment.,

• Provide strategic and operational leadership across assigned HR, recruitment or workforce operations portfolios
• Lead and manage teams, including recruitment, performance management, development and wellbeing
• Act as a senior escalation point for complex, sensitive or high-risk operational and people issues
• Oversee delivery of HR, recruitment, ESR, workforce compliance or establishment control services as required
• Ensure services meet statutory, regulatory, financial and governance requirements
• Lead complex projects, audits and service improvement initiatives
• Review and improve policies, procedures, guidance and systems to enhance service quality and efficiency
• Use data, insight and professional judgement to inform decision-making and risk management
• Ensure high-quality workforce data, reporting and management information
• Monitor budgets, resources and value for money within delegated authority
• Produce reports and briefings for senior leaders and governance forums
• Build effective relationships with senior leaders, HR Business Partners, Trade Unions and external partners
• Represent the service in internal and external forums as required
• Maintain high standards of confidentiality, professionalism and integrity at all times
  
  This role sits within Systems, Transactions and Operations (STO) in Human Resources and Organisational Development. STO delivers efficient, effective and customer-focused HR, OD, recruitment and workforce services across NHS England, supporting managers, staff and senior leaders across national, regional and corporate directorates.
The service operates a centralised delivery model aligned to agreed policies, KPIs, SLAs and statutory requirements and includes HR Operations, Recruitment Operations, ESR, Workforce Compliance, Establishment Control and People Analytics. The team works in close partnership with HR Business Partnering, Finance, Analytics, Trade Unions and external suppliers., NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services. In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.