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HR Operational Delivery Assistant

NHS ENGLAND, Leeds

HR Operational Delivery Assistant

Salary not available. View on company website.

NHS ENGLAND, Leeds

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 21 May | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 17bc610673ca47859f35c235e54de2b0

Location ref: Leeds

Full Job Description

  • Deliver administrative and operational support across HR and recruitment activity
  • Act as a first point of contact, responding professionally and sensitively to queries
  • Provide or direct first-line guidance on HR and recruitment processes, policies and systems. Recognising the time to escalate or request further support
  • Maintain accurate and timely records across HR, recruitment and workforce systems
  • Analyse information to determine appropriate next steps within defined procedures
  • Coordinate meetings, prepare papers and take formal minutes, tracking actions to completion
  • Support projects through administration, document control and action tracking
  • Manage shared inboxes, correspondence and records in line with service standards
  • Allocate or coordinate workflow within systems where required to support service delivery, meeting Service level agreement and key performance indicators
  • Support and guide colleagues, new starters and apprentices in administrative processes
  • Maintain confidentiality and comply with data protection and information governance requirements at all times

    This is a fast-paced and varied role, ideal for someone who is organised, analytical and committed to delivering a high-quality, customer-focused service.

    NHS England leads the NHS in England to deliver high-quality care for all. We support NHS organisations to achieve better outcomes for patients and communities, deliver best value for taxpayers and drive improvement across the NHS. Our work is underpinned by the NHS Constitution values of respect and dignity, compassion, commitment to quality of care, improving lives, working together for patients and ensuring everyone counts., This role sits within Systems, Transactions and Operations (STO) in People and Organisational Development. STO delivers efficient, effective and customer-focused HR, OD and recruitment services across NHS England, supporting managers, staff and candidates across national, regional and corporate directorates. The team operates a centralised service model aligned to agreed policies, service standards, KPIs and SLAs, and works closely with HR Business Partnering, Recruitment Partners and operational stakeholders., Please note that this role will be 100% in person working at the NHS England Office in Leeds., NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.
    • Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services. In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Direct job link

https://www.jobs24.co.uk/job/hr-operational-delivery-assistant-126870135
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