HR Operational Delivery Advisor

NHS England leads the NHS in England to deliver high-quality care for all. We support NHS organisations to deliver better outcomes for patients and communities, achieve best value for taxpayers and drive improvement across the NHS. Our work is underpinned by the NHS Constitution values of respect and dignity, compassion, commitment to quality of care, improving lives, working together for patients and ensuring everyone counts. The Team This role sits within People and Organisational Development, operating across Systems, Transactions and Operations (STO) and advisory services. The service delivers customer-focused HR, OD, recruitment and workforce systems support across NHS England, supporting managers, staff and candidates across national, regional and corporate directorates. The team operates a centralised, one-point-of-access service model aligned to agreed policies, KPIs and SLAs, and works in partnership with HR Business Partners, Recruitment Partners, Employee Relations specialists and external providers. We are looking for an HR & Operational Delivery Advisor to deliver a professional HR and operational advisory service across HR, OD, recruitment and workforce systems. You will act as a first point of contact for a wide range of HR, employee relations, recruitment and operational queries, providing advice and guidance within policy and legislative frameworks and escalating complex matters appropriately,

• Deliver professional HR, ER, recruitment and operational advice in line with policy, process and legislation
• Act as a first point of contact for managers and staff, handling routine and complex queries with a focus on providing solutions and resolution first time
• Triage, manage and coordinate casework, escalating complex issues to senior advisors or specialists as required
• Support formal HR processes including sickness, conduct, capability, grievance and recruitment activity
• Maintain accurate and timely records across HR, ER and recruitment systems (e.g. ESR, CRM, ATS)
• Proactively support business stakeholders to successfully fill their recruitment vacancies with qualified, skilled and experienced candidates
• Analyse information to determine appropriate responses, solutions, next steps and reduce risk
• Deliver training, guidance and coaching on HR policies, procedures and systems
• Produce reports and management information to support service delivery and assurance
• Contribute to service improvement, projects and implementation of new processes or system changes
• Maintain high standards of confidentiality, accuracy and professionalism at all times
  
  This is a dynamic and varied role requiring sound judgement, strong communication skills and a commitment to high-quality, customer-focused service delivery.
  
  Please note that this role will be 100% in person working at the NHS England Office in Leeds., NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services. In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.