HR Data Analyst and System Support

The HR Data and Systems Team is responsible for managing and maintaining the organisation's workforce data and HR systems, ensuring employee information is accurate, up to date and compliant with statutory requirements. As the administrators of Oracle HCM, the team supports the delivery of efficient HR services through the processing of contractual changes, provision of workforce data and reporting, coordination of government returns and management of HR related information requests, including Freedom of Information responses. The team also serves as the first point of contact for employees and managers with HR data and systems queries, while working closely with stakeholders to support system improvements, testing and the implementation of new functionality. Through its expertise in data management and HR systems, the team provides the essential foundation for informed decision-making and effective workforce management across the organisation.

About the Role

Key Responsibilities

- Oracle HCM Data Management

- Maintain and update employee records within Oracle HCM, ensuring accuracy, completeness and compliance with organisational policies.

- Process workforce changes including:- New starters

- Leavers

- Transfers

- Secondments

- Contract variations

- Position changes

- Organisational restructures

- Create, amend and manage positions within Oracle HCM in accordance with approved establishment controls.

- Perform data validation and quality assurance checks to ensure data integrity across HR and payroll systems.

- Support system testing and implementation of Oracle HCM enhancements and upgrades where required.

- Ensure all payroll-related employee information is accurately recorded and maintained within payroll cut off dates.

- Process and validate employee changes impacting payroll, ensuring compliance with payroll deadlines.

- Liaise with Payroll teams to resolve data discrepancies and support payroll processing activities.

- Investigate and rectify data issues affecting employee pay, contractual information or reporting.

- Produce scheduled and ad-hoc workforce reports using Oracle HCM and associated reporting tools.

- Analyse workforce data to identify trends, anomalies and key workforce metrics.

- Provide accurate management information relating to:- Headcount

- Establishment

- Vacancies

- Turnover

- Absence

- Diversity and equality monitoring

- Recruitment activity

- Develop and maintain reporting dashboards and datasets to support organisational decision-making.

- Payroll Data Administration

- Workforce Reporting and Analysis

- HR Support and Customer Service

- Manage and respond to HR support tickets within agreed service standards.

- Provide guidance and support to managers and employees on HR systems, processes and workforce data queries.

- Investigate and resolve data-related issues raised through HR support channels.

- Escalate complex cases where appropriate and maintain clear records of actions taken.

- Information Governance and FOI Requests

- Support responses to Freedom of Information (FOI), Subject Access Requests (SARs), and other information requests.

- Extract, validate and provide workforce data in line with statutory requirements and organisational policies.

- Ensure compliance with UK GDPR, Data Protection legislation and confidentiality requirements when handling employee information.

We're looking for someone who has:

- At least 2 years' experience of working in a similar role within a Human Resources department.

- A keen eye for detail and demonstratable accurate data input skills

- Hands on experience with HR systems (Preferably Oracle HCM)

- Proven ability to adapt to change

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

- Generous annual leave entitlement

- Local Government Pension Scheme

- Flexible and hybrid working opportunities (where applicable)

- Ongoing training and professional development

- Employee assistance programme and wellbeing support

- Staff discounts and local offers

- A supportive and inclusive working environment

Important Dates