HR Coordinator

We are currently recruiting for an exciting new role for our client based in Norwich. In this role of HR Coordinator you will provide a professional HR service and support to the Shared Services (HR and Payroll) Manager and HR Administration team. The role is designed to streamline processes and work closely with the team to provide a high standard of technical and administration support. The role will involve: · Providing expert guidance and proactive support to line managers and employees, resolving day-to-day HR and payroll queries efficiently while identifying recurring issues and recommending long-term solutions. · Interpret and apply company policies confidently, ensuring consistent and compliant implementation across all HR administration processes. · Triage and escalate employee matters appropriately to HR Advisors and Managers where required. · Lead on reviewing HR and Payroll workflows, identifying inefficiencies, and implementing process improvements that enhance accuracy, user experience, and operational efficiency. · Maintain exceptional data quality, ensuring all records are accurate, compliant, and aligned with GDPR and audit requirements. · Oversee identity-verification processes, ensuring full compliance with legal and internal standards, and recommending improvements to streamline checks. · Collaborate closely with the HR Systems, Reporting and Projects Coordinator to support system improvement initiatives, ensuring data integrity, reporting accuracy, and enhanced user functionality. · Manage the onboarding process for Self-Employed staff and Contractors, ensuring timely set-up, pay readiness, and continuous process improvement. · Manage the onboarding process for Employed staff, prioritising the timely issue of contracts, system set-up, and identification of improvement opportunities. · Lead the administration of overpayment recovery, employee discount schemes, benefit platform queries, and Jury Service processes, ensuring clarity, timeliness, and robust controls · Undertake additional duties as required, contributing to HR and Payroll projects, systems developments, and continuous improvement initiatives. · Oversee the accurate application of the Statutory Sick Pay administration process and provide support with Occupational Health referrals. · Complete transactional HR administrative activities accurately, including new starters, contractual changes, and leavers. · Deliver an excellent level of customer service to all key stakeholders, ensuring a professional and supportive experience. · Represent the HR Admin department as part of any business projects that impact the processes of the department as required. · Deputise for the Shared Services (HR & Payroll) Manager as required, including meeting attendance and line management of the team.

• Experience in a supervisory role- team leading
• CIPD level 3 or above - or working towards.
• Word and Excel intermediate
• Excellent written and verbal communication
• Ability to write reports and detailed in depth letters.
• Previous experience of working in an HR administrative role.