HPV IT Support officer

All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions., An exciting 1 year Fixed Term/Secondment opportunity has arisen for an HPV IT Support officer to work within within the Pathology IT Team supporting the North East and Yorkshire Cervical Screening Service.
We are seeking to appoint an enthusiastic individual to support the North East and Yorkshire Cervical Screening Service on a day to day basis, the role covers ICE system testing, user training and support, system development and day to day system maintenance., To provide first- and second-line desktop support services to users of information technology across the department, Trust, external sites and supported third party organisations. Provide advice and guidance to service users regarding a selection of appropriate hardware and software, including, but not limited to, Laboratory Information System, desktops, laptops, iOS devices, printers and scanners.
This role combines technical expertise, user support, and system management to provide high quality, comprehensive day to day administration to the NHSCSP ICE Desktop Order Communications system. Acts as the single point of contact for enquiries from end users. Maintains the user accounts on the system and provision of training to end users when required. Assists in the continued development of the Order Communications solution provided to end users
+ To maintain user accounts and access rights to the NEYCSP ICE Desktop Order Communications system.
+ To maintain test and location library within ICE Desktop to ensure parity with the Laboratory Information Management System (LIMS)
+ To manage merge maintenance of records on the ICE Desktop solution
+ Deliver ICE Desktop system training and Junior doctor induction sessions or to individual users when required
+ Prepare and review Standard Operating Procedures (SOP's) for the use of the ICE Desktop solution in line with the standards of the service
+ Plan and deploy the use of the ICE Desktop solution across all NEYCSP service users
+ The post holder will be involved in the testing of software release patches in a test environment to check for suitability prior to application to live systems and their deployment
+ Primary contact for telephone and general enquiries relating to the NEYCSP ICE Desktop solution
+ There is a requirement of this post to work offsite occasionally at GP surgeries or other Trusts and there may be a requirement to travel to various sites within the Northern region including Sheffield, Leeds, York and the North East. This also includes periods of work relating to training or system testing where travel to other parts of the UK may be necessary
Applicants who have not been contacted within 4 weeks of the closing date are to assume that their application has been unsuccessful.
Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications where the post is eligible. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Candidates who require sponsorship are strongly advised to visit the UK Border Agency website and familiarise themselves with what is required. There is a facility on this site to access the points based calculator and work through an example which should assist candidates in their understanding of the process.

Able to use initiative and work to tight deadlines.
The successful candidate will be educated to a degree level or have the equivalent experience and have working knowledge of Microsoft Windows packages and an understanding of the Core Trust Systems.
A flexible approach to working arrangements is essential to meet service needs, which may include working evenings, early mornings and weekend if the project requires.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.