Housing Technical Support Officer
Bromsgrove and Redditch Councils, Stoke-upon-Trent, City of Stoke-on-Trent
Housing Technical Support Officer
Salary not available. View on company website.
Bromsgrove and Redditch Councils, Stoke-upon-Trent, City of Stoke-on-Trent
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 7 Nov | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: f47eb4fee34f42dd960a3a3dad9d7a03
Location ref: Stoke-upon-Trent, City of Stoke-on-Trent
Full Job Description
- To support the Housing Service in delivering quality services and meeting the requirements of the Consumer Standards as set out by the Housing Regulator.
- To support our strategic housing function and to ensure systems provide appropriate, clean analytical data and business intelligence to ensure we are proving appropriate services to our customers and colleagues.
- Involvement in projects which will implement new technology, new business process and change the way people work across the whole Housing Service.
- Develop and improve the Housing IT systems. Key Requirements
- To manage the day-to-day activities of the Housing Technical Support Team.
- Ensure the smooth delivery of all financial processes within the Housing Service including the annual rent review, BACS processing, Benefit entitlements, investigating lost payments and ensuring they are reconciled.
- Provide effective business support for colleagues across the service, working in partnership to understand their needs and deliver support and solutions that help to deliver on shared business objectives.
Minimum A Level (or equivalent) Maths, English and Computer Sciences/ICT - A minimum of 2 years experience working with a Housing based IT application.
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
pension - generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more