Housing Team Manager WCC624268

As a Housing Team Manager, you can make your own powerful contribution to people across Westminster. Based at the heart of one of London's most prestigious boroughs, you'll lead a team of Housing Officers, motivating and inspiring them to deliver the best possible frontline housing services to our residents and communities.

A visible presence on our estates, you'll act as an advocate and a source of support for residents, driving improvements, building trust and helping them navigate concerns. Putting residents at the heart of everything you do, you'll engage effectively with them, fostering high levels of satisfaction and working to improve the housing services for the good of our vibrant, diverse communities. As such, you'll often be required to tackle complex issues, using insight to shape targeted, preventative responses aligned to local need.

An established professional with significant experience of housing management, you'll have performance managed staff in a previous role. Bringing excellent knowledge of tenancy law and general tenancy management, you'll hold, or be working towards, a relevant professional qualification.

On a personal level, you'll be a true team player with excellent communication skills. As a leader you'll be inspiring and motivating, taking a people-focused approach to everything you do. More than anything, you'll be passionate about improving housing outcomes for our residents and communities. This is a fantastic opportunity to join a welcoming and supportive team, and to supercharge your career in the process.

THE EXTRAORDINARY STORY OF ROCHELLE'S COMPASSION

Housing in Westminster City Council is a world of extraordinary stories. Where kindness is key and community connection comes first.

Our people lead with empathy, always. Nobody lives those values better than Rochelle. Building on her experience from the frontline, she now consistently leads the team, thinking creatively and ensuring they go above and beyond for the local people they work with. Take Peter, a man struggling to settle into his new flat after a lifetime on the streets. Faced with loneliness, and a distrust of authority, he found it difficult to adjust to his new reality. Rochelle was not only his housing officer; she was a friendly face in good times and bad, and the support system he needed to get him back on his feet. The work she did with him was invaluable. And the change was almost immediate. Now she's on a mission to change more lives, and to transform the way that anti-social behaviour is looked at throughout Westminster., Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and
is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.