Working at Noddfa hostel in Colwyn Bay, you'll support people with their housing needs and life skills in a person-centred, trauma informed way and contribute to the safe running of the hostel. This will involve:

Supporting service users with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services

Assisting with claims for housing and associated benefits to support residents' financial stability

Organising and managing a range of engaging activities to promote social inclusion

Playing a hands-on role in responding to incidents, completing room checks and ensuring properties are maintained

Maintaining accurate service user records and files

Performing regular security and fire safety checks

Ability to hold everyday conversations in Welsh or willingness to learn

Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.)

Knowledge of the support needs of vulnerable people

Good verbal and written communication skills

Hard working, with a positive 'can do attitude'

At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook

Although not essential, an awareness of issues and support needs connected to homelessness and awareness of fire safety and security systems would be highly advantageous. As would an awareness of specialist agencies, including drug, alcohol and mental health services.

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an enhanced DBS disclosure to be undertaken by our organisation., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Here at North Wales Housing, we make a difference to people's lives every day. If you're committed to helping us achieve this, we'll make sure we make a positive difference to your life too. Let's work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

Our team of around 230 individuals mean a lot to us, too. We're proud to say that we're a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.

The Package

Temporary contract

36 hours per week (Nights - Tuesday, Wednesday and Thursday, 9pm to 9am)

Salary of £23,609 pro rata

Minimum of 25 days annual leave plus bank holidays (pro rata)

Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.

Further studies support and career development opportunities

Employee health assistance and Annual Leave purchase scheme

Enhanced maternity and paternity pay

Generous contributory pension scheme