Housing Support Officer

Be responsible for the day to day management of our garage lettings function. Ensure the Council meets its statutory obligations and that the highest standards of probity and good conduct are maintained at all times. Develop, manage and sustain positive relationships with customers, key stakeholders and partners. Work collaboratively across the organisation to bring about change and improvements to service delivery. Take collective responsibility for ensuring excellent services are provided to our residents., Responsible for managing the garage waiting list and letting new garages. Responsible for liaising with garage tenants. Responsible for recovery of garage rental income. About You We are looking for a proactive, organised and customer-focused individual to join our Income Recovery team as a Housing Support Officer. This is an exciting opportunity to help deliver housing services that make a real difference to our residents and communities. You will be responsible for a range of housing management functions, including managing the Council's garage waiting list, allocating garages, liaising with garage tenants and supporting the recovery of garage rental income. You will also provide administrative and operational support to the team. The successful candidate will develop and maintain positive relationships with residents, colleagues and partner organisations, helping to ensure excellent customer service and continuous service improvement. You will work as part of a wider team that is committed to delivering innovative, customer-focused services and achieving positive outcomes for residents. We are looking for someone who can work effectively on their own initiative and as part of a team, with:

• A strong commitment to providing high-quality public services and excellent customer care
  
  Experience of working in a customer-focused environment
• Excellent verbal and written communication skills
• Strong organisational and administrative skills with attention to detail
• A positive, flexible and solution focused approach to work
  
  Epping Forest District Council is a place of opportunity and it's a great time to join us - we're changing how we deliver our services ensuring we are a place that people are proud of and which delivers its priorities to high standards.
  
  Contractual hours: 36
Package: LGPS pension scheme 28 days annual leave + bank holidays Perkbox discounts & wellbeing perks Hybrid working Ongoing professional development Flexible pay via Stream Reimbursement of professional membership