Housing Support Assistant

We need an enthusiastic and reliable person to join us as a Housing Support Assistant working as part of our Temporary Accommodation Service. You will help to make sure that the council's Temporary Accommodation Service is well run and meets the needs of our residents. You will be the first point of contact for new residents and your duties will include: providing a first point of contact on reception, providing basic information and support, supporting move on arrangements, cleaning and handling small amounts of money.

You should be compassionate and committed to providing support and excellent customer service to vulnerable residents. You need to be calm, confident, tactful and able to handle difficult situations. It is essential that you are capable of regular lifting and carrying of materials and furniture. The post involves working a shift pattern as the premises need to be staffed 24 hours a day.

Newcastle City Council offers you an exciting opportunity to work in a vibrant city with proactive and committed people who have a genuine desire and motivation to support positive outcomes for the residents of Newcastle, striving to achieve the values of being Proud, Fair and Ambitious. What do we offer? As an employee of NCC, you will have access to:

• A competitive salary
• Access to Local Government pension scheme
• Generous annual leave, with the ability to buy additional leave annually
• A bespoke induction
• Access to Occupational Health, Mindfulness sessions and other wellbeing initiatives
• Access to various salary sacrifice schemes - covering cars, white electrical goods and tax efficient saving contributions towards your pension
• Discounted travel passes
What about the team? We are passionate about delivering a quality service, working collaboratively, building relationships and partnerships that deliver the best outcomes for residents and customers. You will be joining a high performing team, dedicated to providing support to families and individuals.