Housing Solutions Team Leader
Breckland Council, Dereham, Norfolk
Housing Solutions Team Leader
£38519-£44760
Breckland Council, Dereham, Norfolk
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 29 Apr | Get your application in today.
Closing date: Closing date not specified
Job ref: 35c3eb6b27314d948efb4fda153a3b6b
Location ref: Dereham, Norfolk
Full Job Description
- Support the Housing Solutions Team Manager in providing an effective Housing Solutions Service.
- Directly line manage the Housing Solutions Officers, working with the other Senior Housing Solutions Officer to do this, and provide professional support on a case load basis in line with the Council's statutory housing duties, carrying out regular 1:1 supervision, appraisals, etc. with staff in accordance with Council policies.
- Support the team to assess and process all homelessness and housing advice related enquiries within The Homelessness Reduction Act, focusing on prevention and relief criteria, in a manner which is focused upon accurate application of the homeless legislation, while being sensitive to the needs of the customer. This includes the processing of enquiries that relate to: - Advice on the wide range of housing options available to clients in differing circumstances, including signposting clients to third parties - Completing assessments and Personal Housing Plans in line with the Homelessness Reduction Act. - Homelessness prevention casework - Landlord/tenant advice and dispute resolution Please see the job description and person specification for more a comprehensive list of duties that the role normally entails as you could be asked to occasionally pick up other responsibilities, and also for the personal qualities needed.
- 'I recognise the skills, talent and experience of others and reach out to them for their contribution and input'
- 'I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge'
- 'I have an open mindset, take risks and explore new ways of doing things'
- 'My approach to work is filled with positivity and optimism'
- 'I am flexible ensuring I provide the best possible service, wherever and whenever is best for the customer'
- 'I am driven to achieve results and show courage and resilience even when things don't go to plan'
- 'I take responsibility if things don't go well and learn from it for my own and for the organisation's development'
- 'I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience'
- 'I understand and take care of my own well-being and of that of those around me.'
As a Housing Solutions Team Leader you'll lead and inspire a dedicated team, raising the standard of advice and support offered to people facing homelessness. You'll bring deep experience of working with vulnerable households, a strong understanding of homelessness legislation, and a real commitment to equality, diversity and inclusion. Your ability to communicate with clarity, empathy and confidence will be essential as you guide colleagues through complex cases, build productive partnerships and navigate challenging situations with professionalism and care. If you're driven, adaptable and passionate about helping people find safe, secure housing, this role offers the chance to grow, lead and make a lasting difference., Your qualities and behaviours are as important to us as your work experience. Is this you?
Direct job link
https://www.jobs24.co.uk/job/housing-solutions-team-leader-126757037