Housing Solutions Officer (Homelessness)

This is an exciting opportunity to join the innovative and ambitious Housing Solutions Team at Broxbourne Council. In this customer-facing role, you will work alongside dedicated and experienced colleagues, interviewing, assessing and supporting those at risk of homelessness.

You will manage a caseload of clients while working collaboratively with colleagues and other agencies to give advice and stable housing solutions. You will make decisions based on your knowledge of housing and homelessness law, so an in-depth and comprehensive understanding of local authority homelessness duties is a must. Whilst this is a varied and challenging role, it is also hugely rewarding as you help households resolve their housing issues.

If you wish to apply, you should have previous experience working within a local authority housing or homelessness setting and have knowledge of the relevant legislation. You should also be highly motivated and hold a genuine interest in helping people. Previous experience working in a customer-facing role is essential, as are excellent communication skills.

Fluent spoken English is essential as this role requires having sensitive conversations with clients and setting expectations clearly. Good written and analytical skills are equally important. Therefore, a GCSE (or equivalent) in English and Maths is required, as well as holding a full driving license.

The Council offers hybrid working arrangements. During the probationary period, the role is office-based so that our hands on, supportive and comprehensive induction programme can be delivered in person. This approach helps new colleagues feel confident, connected, and fully equipped to thrive in the role.

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).
These values, and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, always showing respect, and looking for innovative and forward-thinking solutions. We pride ourselves on recruiting, developing, and retaining talent who share this commitment.

We are committed to safer recruitment, safeguarding, and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment.

The Council's benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme, and free membership to the Council's local leisure centres. This free membership includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite, and a range of generous discounts across other leisure and culture services.

Broxbourne Council is an Equal Opportunities employer.