Housing Solution & Support Caseworker Manager

We are looking for an experienced and passionate Housing Solution & Support Caseworker Manager to help lead the delivery of Birmingham's homelessness prevention and housing support services. This is a key leadership role within the Housing Solution & Support Service, responsible for supporting the day-to-day management of a large frontline team delivering housing advice, homelessness prevention, statutory homelessness services and tenancy sustainment support. You will play a critical role in ensuring vulnerable residents receive high-quality, customer-focused support that helps prevent homelessness and secures positive housing outcomes. Working closely with the Strategic Lead, you will drive service performance, develop staff capability, oversee complex casework and contribute to the continuous improvement of services that make a real difference to people's lives. What You'll Be Doing

• Leading, motivating and developing frontline teams delivering homelessness prevention and housing support services.
• Ensuring high-quality case management, statutory decision-making and housing advice is delivered within legislative requirements and performance targets.
• Monitoring service performance and using data, insight and outcomes to drive continuous improvement.
• Supporting the development of innovative housing solutions that reduce homelessness and improve customer experiences.
• Building effective partnerships with internal services, voluntary organisations, housing providers and statutory agencies.
• Managing complex complaints, member enquiries, reviews and escalated customer cases.
• Deputising for the Strategic Lead and representing the service at multi-agency meetings, forums and court proceedings where required.
  
  We are looking for a strong operational leader with significant experience managing frontline housing or homelessness services and delivering positive outcomes for customers with complex needs., Experience leading teams within a performance-driven environment and delivering high-quality customer services.
• Extensive knowledge of homelessness legislation, housing law and statutory duties.
• Strong case management and decision-making skills, including experience managing complex and sensitive cases.
• The ability to analyse performance information and use data to improve services and outcomes.
• Excellent communication, influencing and stakeholder management skills.
• Experience developing effective partnerships across multiple organisations and agencies.
• The resilience and leadership capability to manage change, performance and competing priorities.
  
  Why Join Us?
• Play a leading role in tackling homelessness and supporting some of Birmingham's most vulnerable residents.
• Manage and develop a dedicated team delivering essential frontline services.
• Influence service improvement, policy development and new approaches to homelessness prevention.
• Work across a wide network of partners, agencies and housing professionals.
• Access ongoing professional development and leadership opportunities.
• Be part of a service committed to innovation, collaboration and customer-focused outcomes.
• Help shape the future of housing support services in one of the UK's largest local authorities.
What We Offer In return, you'll join a forward-thinking organisation committed to creating positive outcomes for residents and communities across Birmingham. You'll benefit from flexible working opportunities, a generous local government pension scheme, professional development support and the opportunity to make a meaningful impact every day. If you're an experienced housing professional with a passion for preventing homelessness and leading high-performing teams, we'd love to hear from you. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.