Housing Registration Officer

Castle Point Borough Council is seeking to appoint a dedicated and compassionate Housing Registration Officer to deliver a resident focussed, data led, performance driven service.
To work effectively as part of a small team responsible for maintaining the Council's Housing Register, including comprehensive and accurate assessments of applicants' circumstances, ensuring information provided is verified, keeping records up to date and carrying out periodic reviews to maintain up to date details
Support the Senior Housing Registration Officer in the planned delivery of services to adapt to changing community and customer needs and support monitoring service outcomes, ensuring effective delivery of personal objectives and the continuous improvement in service.

Educated to a good general educational standard, with the necessary operational experience within a team environment.
Ability to problem solve and understand customer needs, some who may be facing stressful and difficult situations
Ability to effectively within a team of officers providing critical housing support and advice in relation to the Councils approved registration process
Excellent customer care skills with the necessary interpersonal and written communication skills to deliver concise and clear information to clients and all stakeholder
Excellent IT skills
Ability to apply new policy and national regulatory requirements in an efficient and effective manner keeping systems processes and procedures up to date
Ability to manage challenging customer situations and stressful situations.

Not only is this a great role for the right candidate but you also get some great benefits including:
- 27 days Annual leave
- FREE Gym membership
- Membership of the Local Government pension scheme
- Eye test vouchers
- Professional learning development opportunities
- Staff discounts
- Employee Assistance Programme
For an informal discussion regarding this role, please contact Kelly Bristow -
The successful applicant will be subject to an Enhanced Disclosure & Barring Service (DBS) check.
The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.
Our values: Trust, Respect, Improving and Learning, and Customer Focus
Castle Point Borough Council is an Equal Opportunities Employer.