Housing Options Advisor

We are looking for a housing professional to join our team who can demonstrate their experience of delivering good quality homelessness advice or services. They would be a key point of contact for those facing homelessness to deliver the Council's statutory obligations under the Housing Act 1996 Part Vll, and the Homelessness Reduction Act 2017. The ability to empathise with clients and engage with potentially vulnerable people is essential. The role involves: Interviewing those approaching the Council as homeless Working with clients to find solutions to their homelessness Administering and discharging the Council's statutory and regulatory obligations to people threatened with or experiencing homelessness. Writing to clients accepting and ending legal duties. Liaison with statutory and non-statutory agencies to investigate homelessness and to assist in the prevention or relief of homelessness Giving housing advice tailored to the needs of the clients, The two councils have a shared Chief Executive and a joint senior management team. Whilst they retain their own political structures and distinct identities, the joint management structure allows us to maximise the opportunity to deliver a wide range of good value services to our customers and communities, and operate and develop shared services, collaborative working and partnership arrangements with each other, with other councils and with key stakeholders.

• To be customer focused and dedicated to providing an excellent service
• Have previous experience of working in a similar role in a housing or customer service environment
• Be a team player
• Have good I.T. skills
• Be able to initiate creative solutions for service improvements
• To be able to prioritise a varied workload
• To be able to deal with difficult situations in a calm and caring manner
• Previous experience in a similar role
• A good level of numeracy and literacy skills
• A detailed knowledge of housing related legislation
• Excellent computer skills and good working knowledge of computer systems
This post is subject to a Disclosure and Barring Service Check.

Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role. Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK., Malvern Hills and Wychavon District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country. We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities - things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness. We are an employer that values face to face Communication, Collaboration and Connection, therefore all our roles have an office based requirement with some agile working as part of the role. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
• Excellent pension scheme
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount (Based at Pershore office)
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
Working with you Our staff are at the heart of what we do, and as a result we are always looking to recruit and develop the very best talent we can find. That's why, as well as providing a satisfying job, we offer a range of attractive benefits, generous holiday entitlements, a pension scheme, plenty of opportunities for personal development, and discounted gym membership.