Housing Options Advisor

The post holder will be responsible for the direct line management of officers who undertake statutory housing responsibilities but also supporting employees who provide a service positively aiding a range of complex cases to a diverse customer base., The two councils have a shared Chief Executive and a joint senior management team. Whilst they retain their own political structures and distinct identities, the joint management structure allows us to maximise the opportunity to deliver a wide range of good value services to our customers and communities, and operate and develop shared services, collaborative working and partnership arrangements with each other, with other councils and with key stakeholders

We need a strong leader who is motivated to ensure vulnerable members of the community are supported effectively. The successful postholder will have:

• Advanced knowledge of the Housing Act 1996 as amended by the Homelessness Reduction Act 2017 and a range of other legislation. Using this to support front line staff are delivering an excellent level of service, in line with the appropriate legislation
• The ability to work autonomously, supporting the Principal Housing Officer by making complex decisions based on evidence and data from multiple agencies
• Strong leadership skills, motivating and empowering frontline staff to deliver a high-quality service
• Experience in managing and where necessary advising front line employees on innovative ways to support complex needs individuals, promoting a multi-agency approach and in line with an assertive outreach model
• Experience in maximising performance across a team and be confident to drive and suggest changes to contribute to a performance focused culture
• An understanding of dealing with customers with complex needs, including new and innovative approaches to support individuals who are hard to reach
• An innovative style and supports transformation of the team with a strong focus on promoting the prevention of homelessness
• Commitment to delivering the councils values of great customer service, openness and accountability, innovation and improvement and fairness and respect
• Responsibility for demonstrating and promoting the Council's Leadership Behaviour Framework by inspiring, communicating, collaborating and empowering self and others and leading by example, We value skills and an ability to do a great job over identifying personal information and that's why our recruitment process is confidential, and managers review, and shortlist applications based on the evidence you provide. What you can offer us and how you will uphold our values and behaviours is what we look for during our recruitment process. It is important to us that we work together to deliver the Malvern Hills Plan and We Are Wychavon plan so when applying for a role with us, please help us to understand how the skills and experience you can bring will help us achieve our goals.
  
  Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme
• Discounted Gym and swim membership
We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role. Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK., Malvern Hills and Wychavon District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country. We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities - things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness. We are an employer that values face to face Communication, Collaboration and Connection, therefore all our roles have an office based requirement with some agile working as part of the role. Working with you Our staff are at the heart of what we do, and as a result we are always looking to recruit and develop the very best talent we can find. That's why, as well as providing a satisfying job, we offer a range of attractive benefits, generous holiday entitlements, a pension scheme, plenty of opportunities for personal development, and discounted gym membership.