Housing Operations Manager

Reporting into our Director of Housing, this role will provide leadership for supported housing services across multiple locations across our North services, overseeing a team of Managers and ensuring high-quality, compliant, and financially sustainable service delivery. You will be responsible for overseeing a team who works closely with Residents to deliver effective tenancy sustainment; strengthen support plans, build positive relationships, and develop the skills needed for independent living. If you're an experienced Manager in Supported Housing who is passionate about leading teams, shaping services, and delivering high-quality, person-centred support, this role offers a meaningful next step in your career. The role Working between 4 sites in Mansfield, Ashfield, Worksop and Goole, you will lead from the front, providing excellent operational leaderships to your local teams. You will bring vibrant, passionate and technical knowledge to support at a senior level, helping to achieve compliance, meet quality standards and enhance Residents lives. You helicopter view of these services will give you a unique perspective to spot trends quickly, respond to local need and ensure consistency of service delivery across your region. We see this role falling into 4 distinct areas: Leadership & People Management

• Lead and develop a team of Managers, driving consistently high standards.
• Achieve key objectives for positive resident outcomes and tenancy sustainment.
Service Provision
• Oversee daily operations to meet and exceed internal standards, regulatory requirements, Ofsted expectations, and Regulated
Housing Standards.
• Encourage Resident involvement to strengthen engagement and outcomes.
Partnerships
• Manage key stakeholder relationships and develop strategic partnerships, including with commissioned services and Ofsted.
• Work collaboratively across the Senior Leadership Team and wider YMCA departments to improve processes and service delivery.
Financial Management
• Oversee budgets, forecasting, and financial performance, ensuring sustainability and minimising voids., A UK driving license and access to your own car are required to travel between the four sites you will manage. Expect to be
"out and about" weekly, ensuring you are hands-on and visible within each of your teams.
• Most importantly, you will care that everyone should have a fair chance to discover who they are and what they can become.
We envisage this role will be based between these 4 locations, with you managing your diary to respond to individual need and best use of your time. We are not here to micro-manage you, we trust you to be where you need to be, when you need to be there! There will also be a requirement to travel to Nottingham (where we have another Regional Team) and to Newark where meetings are held on a regular basis. One of the advantages of this role is that Supported Accommodation is one of a number of response and prevention services we operate. From residential childcare, youth work, health and well-being and hospitality, we provide a continuum of care meaning you are part of something much bigger than just Supported Housing. A golden thread links everyone at the YMCA from all their individual services to the overall impact we have having across the Group. If you are an experienced Manager within supported accommodation, seeking a new opportunity and fresh challenge, this could be an excellent step for you. If you are looking for a role where you can combine compassion with compliance where you can leverage your wealth of relevant experience to empower our staff teams, we'd love to hear fro you! What We Value We're driven by our core values and we look for these in every member of our team


• Proven leadership experience in supported housing or residential childcare.
• A strong understanding of the regulatory frameworks related to Ofsted and Regulator of Social Housing standards.
• Exceptional communication and stakeholder relationship management skills.
• Ability to work collaboratively with a Senior Leadership Team and internal departments.
• Experience in budget management and financial oversight.
• Commitment to safeguarding young people and vulnerable adults.
• Minimum Level 4 in Housing Management, or willingness to complete the course. We are happy to continue to support you if you, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

At YMCA Robin Hood Group, we believe everyone deserves a safe place to live. We provide secure, supportive accommodation for young people aged 16+ and vulnerable adults. We're enormously proud of the impact our Supported Housing team makes across Nottingham, Ashfield, Mansfield, Worksop, and Goole. We are now seeking a Regional Housing Operations Manager to lead this dedicated team.


• We Welcome - We include, respect, and support everyone.
• We Inspire - We believe in every person's potential.
• We Speak Out - We advocate for what's right.
• We Serve Others - We act with compassion and purpose.
These values are more than just words-they shape how we work, lead, and serve. Our North Star - What Guides Us Everything we do is inspired by our ambition that every child and young person we support:
• Builds the relationships that help them discover who they are
• Develops the skills and confidence to shape their own life
• Learns how to connect with and contribute to the world around them
Your leadership will play a vital role in achieving this mission. Our Benefits We value your commitment and relentless dedication and have crafted a package of health & well-being benefits. Here's some of what you can expect:
• Minimum of 27 days annual leave (plus bank holidays), increasing to 32 days with 5 years' service
• Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme
• Funded training, qualifications & career progression across YMCA services
• Quarterly Campfires - celebrating our impact across the organisation
• Discounted YMCA childcare & holiday clubs
• £500 refer-a-friend bonus
• Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross
Diversity & Safer Recruitment YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive. Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements. We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.