Housing Officer - CAS3

As a Housing Officer within our CAS3 (Community Accommodation Service Tier 3) project, you'll be at the heart of supporting individuals leaving prison who might otherwise have nowhere to go. This is your chance to change lives every single day by providing safe, stable temporary accommodation at a crucial turning point in someone's journey.

You'll manage a dynamic caseload across the Southwest, working directly with people on probation as they transition back into the community. From helping someone settle into their temporary home to empowering them to build the skills and confidence they need to move on successfully; your support will be essential. No two days are the same - and every day is an opportunity to make a meaningful difference.

Responsibilities include:

- Collaborative Working: Build strong relationships with partner agencies, keeping them informed of any issues that may affect clients or their accommodation placements. Together, you'll create a safer, more supportive environment for every individual.
- Welcoming New Clients: Be the first point of support for new arrivals - introducing them to their accommodation, helping them settle in, and clearly outlining expectations so they feel confident and supported from day one.
- Housing Management: Take pride in maintaining high-quality living environments. You'll ensure properties are safe, secure, and well-kept, promptly identifying and reporting any repairs or maintenance needs to keep homes in top condition.
- Delivering Outstanding Support: Provide person-centred, strengths-based, and trauma-informed support that empowers clients, builds resilience, and helps them take positive steps toward independence.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined., As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

Experience working with people who may have complex needs and/or challenging behaviours.
- Knowledge around the supported housing sector, ideally having worked with people on probation.
- Driving licence and access to a vehicle for work purposes.
- Willingness to work flexibly until 8pm, as needed, to support new arrivals into properties.

Valid driver's license and access to own vehicle - business insurance will be required for roles involving travel for work.
- Flexibility to work until 8:00 PM according to the project needs.
- Please note, this role involves travel across the South West, including Somerset, B&NES, and North Somerset. As travel is a regular part of the role, please note that mileage and other travel expenses can be claimed back.

About Julian House:

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you'd like a real sense of job satisfaction, great career prospects, and a competitive benefits package, you could be who we're looking for!, Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
- 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
- 30% staff discount at Julian House charity shop
- A generous and competitive pension scheme
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
- Great opportunities for career development and free monthly training sessions from experienced facilitators
- For all the fantastic and valuable work you'll be doing, you'll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
- Reflective Practice sessions from objective, external facilitators

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