Housing Officer

As a Housing Officer, you will be responsible for managing a caseload of properties and tenants, ensuring tenancy and estate management issues are dealt with promptly and in accordance with relevant legislation and policies. Your responsibilities will include:

• Managing a designated patch of properties and tenancies.
• Providing advice and support to tenants on a range of housing matters.
• Dealing with tenancy breaches, anti-social behaviour and other tenancy management issues.
• Carrying out tenancy visits, inspections and estate management activities.
• Taking appropriate action in relation to rent arrears and tenancy enforcement.
• Working closely with tenants to prevent tenancy failure and homelessness.
• Investigating complaints and responding to customer enquiries.
• Liaising with internal teams, contractors and external agencies.
• Identifying safeguarding concerns and making appropriate referrals.
• Maintaining accurate and up-to-date case records.
• Taking appropriate enforcement action where required.
• Supporting vulnerable tenants and working with partner agencies to achieve positive outcomes.
  
  The successful candidate will ideally have previous experience working within a social housing, local authority or housing association environment.
You will have:
• Previous experience working as a Housing Officer or in a similar housing management role.
• Good knowledge of tenancy management and housing legislation.
• Experience dealing with anti-social behaviour, tenancy breaches and rent arrears.
• Excellent communication and interpersonal skills.
• The ability to manage a varied caseload effectively.
• Experience working with vulnerable residents and complex cases.
• Strong organisational and administrative skills.
• The ability to work independently while contributing effectively to a wider team.
• A professional, customer-focused and solution-driven approach.
• The ability to handle difficult conversations and challenging situations confidently.