Housing Officer

As a Housing Officer, you'll be a trusted point of contact for tenants, providing responsive, fair and customer-focused support. From managing tenancy enquiries and resolving complex issues to tackling anti-social behaviour and promoting community standards, your work will directly contribute to improving residents' quality of life.

Working closely with a range of internal teams and external partners, you'll help create safe, welcoming and sustainable neighbourhoods across Plymouth while building positive, trusted relationships with residents.

Has experience within social housing or a similar customer-focused environment

Adopts a fair, balanced and empathetic approach when working with diverse communities

Brings a positive, proactive attitude, supported by resilience and sound decision-making skills

Can effectively manage and prioritise a varied caseload, ensuring successful outcomes are achieved

Is passionate about improving lives and delivering positive outcomes for local communities

Join us at Plymouth Community Homes and play a key role in supporting our communities. You'll help residents thrive, improve local neighbourhoods, and make a real difference to how people feel about the places they call home.

We are Plymouth's largest social housing association, managing more than 16,000 properties and providing homes for over 35,000 people. We continue to grow, helping more people access high-quality, affordable homes to rent and buy.

Driven by our people, we are committed to delivering well-managed, well-maintained homes and excellent services for our residents.

What we can offer you:

Flexible working arrangements, including flexi-time and hybrid working

An excellent pension scheme with generous employer contributions

Free access to our fully equipped onsite gym and changing facilities

Up to three volunteer days each year through our Make a Difference scheme

25 days annual leave, rising to 30 days, plus Bank Holidays and a holiday trading option

Free Employee Assistance Programme, including access to counselling services

Free annual flu vaccination

Cycle to Work scheme

The opportunity to live and work in one of the most beautiful parts of the South West

A friendly and supportive workplace, with regular team and company events

Access to our employee rewards portal, offering discounts with a wide range of retailers

And, of course, the opportunity to build a rewarding long-term career while making a genuine difference within the local community.