Housing Night Worker

37.5 hours per week / permanent / working onsite / this role operates on a sevenday rolling rota following a fouron, fouroff shift pattern. Shifts will include evenings, weekends and bank holidays., Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. Horsham Y Centre provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 50 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the middle of Horsham, the service has strong links with and contributes to the local community. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures.,

• Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night.
• Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements.
• Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams.
Resident engagement
• Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills.
• Encourage residents to share their views and engage with available services and opportunities.
• Assist with evening groupwork sessions that promote learning, wellbeing and positive development.
Administration and housekeeping
• Complete essential admin tasks including data entry, case notes and record management.
• Carry out routine health and safety, compliance and room checks.
• Log maintenance issues to ensure the building remains safe and well maintained.
General
• Work collaboratively on a fouron, fouroff rota, providing consistent, nonjudgemental support overnight.
• Maintain a calm, professional approach and handle challenging situations effectively.
• Take part in ongoing training and reflective practice to support psychologically informed care.
This role involves lone working, so you will need to be confident in decisionmaking and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.


• Experience in a customerfacing role, staying calm and solutionsfocused during challenging situations.
• An understanding of the needs and experiences of young people and adults at risk.
• Awareness of trauma and the ability to work in a strengthsbased, compassionate way.
• Confidence in accurate recordkeeping, including incident logs and health and safety checks.
• Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).
Skills and abilities
• Clear verbal and written communication, with accurate handovers for daytime colleagues.
• Strong interpersonal skills, able to build positive relationships.
• Comfortable loneworking, using initiative, and working as part of a team.
• Competent IT skills, including Microsoft 365 and basic system navigation (training provided).
• Ability to deescalate situations and manage challenging behaviour calmly.
• You will bring an awareness of the challenges young people face and the ability to connect with them positively
  
  YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.
We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support., We are looking for a Housing Night Worker to join our team at Horsham Y Centre. You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing antisocial behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out onetoone interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate support. What you will be doing - this is more than a night shift role - it's an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop.