Housing Modernisation & Strategy Manager

Birmingham City Council is seeking experienced and driven professionals to support the transformation and strengthening of supported housing across the city. This role sits within a significantly expanding Housing Solutions and Support Service, where new investment and funding are increasing the Council's responsibilities for supported housing commissioning, oversight, and delivery. The service is responding to rising demand, growing complexity, and new regulatory expectations, particularly in relation to supported exempt accommodation and provision for residents with complex needs. You will play a key role in delivering improvements set out in the Council's supported housing programme-supporting better coordination across the system, strengthening performance and assurance, and ensuring accommodation is safe, suitable, and achieving positive outcomes. Working across a complex housing system that includes over 32,000 supported housing units and strong links to homelessness, rough sleeping, and temporary accommodation pathways, you will contribute to the modernisation of services, ensuring they are efficient, evidence-led, and focused on prevention and move-on. This is an opportunity to help shape how supported housing operates in Birmingham-supporting system-wide improvement while delivering meaningful change for some of the city's most vulnerable residents. What You Will Be Doing In this role, you will:

• Support the delivery of transformation and improvement activity across supported housing services, aligned to the Council's growth and modernisation programme
• Contribute to commissioning and contract management arrangements, supporting effective oversight of funded supported housing provision delivered through partner organisations
• Monitor provider performance, service quality, and compliance, helping to ensure accommodation is safe, suitable, and meets required standards
• Use data, service intelligence, and performance metrics to identify gaps in provision and support evidence-based decision-making
• Undertake needs analysis, service reviews, and value-for-money assessments to inform future supported housing provision and investment
• Support the development and implementation of supported housing strategies, policies, and business plans
• Contribute to strengthening governance, assurance frameworks, and reporting arrangements across supported housing services
• Work collaboratively with internal teams and external partners, including voluntary sector providers, to improve coordination across the supported housing system
• Support the Council's response to legislative and regulatory changes, including emerging requirements linked to supported housing oversight and compliance
• Prepare reports, briefings, and business cases to support decision-making, funding bids, and service development
• Support stakeholder engagement and partnership working to deliver a joined-up, city-wide approach to supported housing, Help shape the future direction of Housing Services within one of the UK's largest local authorities.
• Lead meaningful transformation programmes that improve services for residents and communities.
• Work alongside senior leaders on strategic priorities, policy development and organisational change.
• Influence how housing services respond to new legislation, government policy and emerging challenges.
• Be part of a forward-thinking team committed to innovation, continuous improvement and customer excellence.
• Access professional development opportunities and broaden your experience across strategy, performance and transformation.
• Make a lasting impact on the delivery of housing services across Birmingham.
  
  We are looking for individuals who are analytical, collaborative, and committed to improving supported housing services and outcomes for residents.
You will bring:
• Experience working in supported housing, housing services, commissioning, or a related field
• An understanding of supported housing provision, including challenges around quality, demand, and regulation
• Experience supporting service improvement, transformation, or programme delivery activity within a complex service environment
• The ability to use data and insight to inform decision-making and track service performance
• Experience of or exposure to commissioning, contract management, or performance monitoring
• Strong partnership working skills, with the ability to build effective relationships with providers and stakeholders
• Good communication skills, including writing reports and presenting complex information clearly
• Strong organisational skills, with the ability to manage competing priorities and deliver to deadlines
• A proactive approach to identifying issues and implementing practical solutions
• A clear commitment to improving outcomes for vulnerable residents, particularly those in supported housing or at risk of homelessness
This role is hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, you'll join a collaborative and ambitious organisation committed to delivering excellent services for residents. You'll benefit from flexible working opportunities, a generous Local Government Pension Scheme, ongoing professional development and the opportunity to work on high-profile programmes that make a real difference to the city. If you are passionate about transformation, strategy and improving housing services, we'd love to hear from you. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application., In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.