Housing Management Officer

We are currently recruiting for an experienced Housing Management Officer to join a specialist domestic abuse support service in London on a temporary basis. This is a rewarding opportunity to support women affected by domestic abuse, ensuring safe, secure, and well-managed accommodation whilst delivering a high-quality housing management service. The Role You will be responsible for the day-to-day housing management of supported accommodation, ensuring properties are safe, compliant, and maintained to a high standard whilst supporting residents to sustain their tenancies. Key responsibilities include:

• Managing rent collection, arrears prevention and income recovery
• Supporting residents with Housing Benefit, Universal Credit and welfare-related applications
• Completing property inspections, health & safety checks and risk assessments
• Coordinating repairs, maintenance and void management
• Issuing occupancy agreements and completing property inductions
• Liaising with local authorities, registered providers and external partners
• Maintaining accurate housing management records and performance data
• Supporting residents with move-on plans and tenancy sustainment
• Ensuring accommodation remains safe, secure and compliant at all times
• Working closely with support staff to provide a positive and trauma-informed environment The Ideal Candidate
  
  Previous housing management experience within supported housing, social housing or domestic abuse services
• Experience managing rent accounts, arrears and tenancy-related issues
• Knowledge of welfare benefits, housing benefit and DWP processes
• Understanding of housing management legislation and pre-action protocols
• Experience carrying out property inspections and health & safety checks
• Strong administration, communication and IT skills
• The ability to work effectively with vulnerable residents and partner agencies
• Knowledge of domestic abuse and safeguarding principles would be highly advantageous This is an excellent opportunity to join a respected organisation delivering vital services to vulnerable residents across London.