Housing Management Officer

Based in Reading, The Housing Management Officer will contribute to the provision of high quality, consistent, flexible and value for money Housing and Customer Service to all residents living on the North Whitley estate and served by Affinity (Reading) Limited. The post holder will provide a resident-focused service and assume personal responsibility for solving resident issues effectively as they arise. The Housing Management Officer will work closely with the Affinity Housing Staff Team and Wates to develop a seamless approach and provide a "one stop service" for residents living in the PFI contract area. To be responsible for providing an effective housing management service for Affinity Housing. Key Duties: To closely monitor the rent account balances, and to recover arrears, for each tenant and take necessary action in line with agreed procedures including the serving of notices and court action in persistent arrears cases. To give advice on welfare benefits to maximise tenant income and to refer tenants to other agencies as appropriate. To respond promptly to any tenant giving notice to terminate a tenancy, notifying him/her of any liability for repairs or rent payments and to carry out pre-inspections of properties. For more information, please take a look at the job description below.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone, We've all got different backgrounds, strengths and experiences. But we share the same values. It's these shared values that bring us together as one team.
Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities. We also expect our colleagues to share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you're on to a winner and we'd love to hear from you! Be yourself We're committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique. Flexible working We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can't promise to give you exactly what you want, but we do promise to consider it fully. To our agency friends We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We're not looking to add to our preferred supplier list right now but if you'd like to be considered at a future date please don't hesitate to register on our procurement portal.

28 days holiday + the opportunity to buy and sell holiday Generous pension scheme with contributions up to 10% Money off tons of high street and online retailers Life assurance of 5x your annual salary Generous parental and family leave Health and wellbeing packages Electric car scheme Personal development opportunities Colleague recognition scheme Flexible working Free eye tests Cycle to Work scheme