Housing Finance Assistant

Make a Difference Behind the Scenes - Supporting Strong Communities Through Great Housing Finance Services, We are looking for a proactive and customer-focused Housing Finance Assistant to join our Housing Services team. Reporting to the Senior Housing Finance Officer, you will play a key role in supporting the administration of the Housing Revenue Account, helping to manage income and expenditure processes across a range of housing-related accounts, including current and former tenancies, leaseholders, garages, sub-accounts and licensees. This is an excellent opportunity for someone with strong administrative skills and a passion for delivering excellent customer service. Working closely with colleagues across Housing and Finance Services, you will contribute to improving customer satisfaction, strengthening engagement with our communities, and ensuring residents receive an efficient and responsive service. As part of a collaborative team, you will also provide cover for fellow Assistants when required, helping to maintain continuity and high service standards across the department.What will you be doing?

• Provide excellent customer service by responding to tenant, leaseholder and customer enquiries.
• Support the administration of housing income accounts, including rent, garage and leaseholder accounts.
• Process Direct Debit applications, rent statements, account updates and customer correspondence.
• Maintain accurate customer records and manage finance-related administrative tasks.
• Monitor and distribute customer contacts through the team inbox and telephone service.
• Assist with invoice processing, ordering supplies and supporting year-end financial activities.
• Produce and collate performance information and support service improvements.
• Work collaboratively with Housing, Finance and wider Council teams to deliver an efficient service.
• Ensure compliance with financial regulations, Council policies and relevant legislation.
• Provide cover and support for colleagues to maintain service continuity., Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused Respectful Efficient Supportive Trustworthy Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.


• Educated to GCSE level Standard (min 2) Including English and Maths
• Experience of working with a local authority or registered provider or a similar role.
• Experience of working in a customer facing, finance or income related role
• Knowledge of the housing legislation, regulation and case law
• Experience of managing and prioritising own workload often without regular supervision and motivating and leading a team
• Customer focussed and solution driven
• Effective team working skills to achieve positive outcomes for tenants and leaseholders.
• Excellent telephone interviewing and negotiation skills to achieve solution-focused outcomes
• Ability to explain complex matters
• Able to produce clear, concise, written letters
  
  We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
  
  Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people.
You'll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with:
• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days