Housing Duty Worker

You will support our belief that everyone should have the chance to discover who they are and what they can become and share our

core values; Caring, Honesty, Respect and Responsibility, which underpin everything we do.

Working in our supported housing service, our priority is to provide a safe, compassionate, nurturing, and supportive environment

that facilitates young people and adults, aged 18-35 years, to have positive outcomes and fulfil their potential.

As a Housing Duty Worker, you will be the first contact point for our residents. You will be the key hub to our operations,

provide excellent customer services while being adaptable to meet the needs of a diverse and dynamic resident population in a busy

accommodation building and for transitionary properties across the local area.

You will be able to positively influence our young people and adults by taking a calm, empathetic, non-judgmental standpoint to

diffuse situations, resolve conflicts and support any queries our residents may have. By effectively sign-posting to relevant

colleagues and 3rd party organisations, you will see the demonstrable difference you have made.

Key Behaviours:

Caring - Be dependable, listen, and believe in mind, body and spirit.

Honesty - Be transparent, fair and open-minded in delivering our services. We will do what we say we will.

Respect - Respect, empower and involve, collaborate, lead, and deliver an inclusive service with equal access, be responsive to

resident's needs; we will expect the best, stretch and hold our residents accountable and learn from our mistakes.

Responsibility - A two-way conversation, see our work in the context of their strengths providing support and guidance. We will

always aim to exceed expectations. Provide opportunities and be proactive to involve and empower, to motivate engagement.

Empathy - Being aware of resident's needs, seeing things from their perspective, they come first, empower, advocate and set

boundaries and expectations

Passionate - Driven by the desire to improve lives, we aim to help residents to be the best they can be, inspire, broaden horizons

and connect, so they can discover who they are and what they can become.

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We