Housing Duty Worker

We are looking for responsible, trustworthy and compassionate people to oversee the smooth running of our building and reception

area as well as acting as the first point of contact for many of our residents where you will signpost them to the specific help

they need.

The full time staff work on a rotational basis on shift 0700 - 1500, 1500 - 2300 and 2300 - 0700

Being a Housing Duty Worker is one of the busiest and most varied roles in our service; you will cover everything from:

1. Monitoring CCTV

2. Being there to provide advice and assistance to our Residents

3. Providing keys/replacements where needed.

4. Signing in Visitors

5. Reporting Incidents

6. Daily administration

7. Security of the building

8. Fire safety

9. Cleaning support...

and anything else that might crop up while you are on shift!

You will also support applications from prospective residents, helping with form filling in etc as well as signposting other

You will enjoy variety, love being busy and thrives off never being able to predict exactly what will happen that day! You will

also want to make a difference to the lives of the young people who reside with us.

Why Work for Us?

We are looking for someone ideally with experience or interested in gaining experience working in supported housing with

vulnerable adults and young people aged 16-24 years old. You will need to have an understanding of the needs of young people who

may have drug, alcohol and other issues.

However, we are also happy and able to give you the training and development to start your career in Housing. We can provide you

on-the-job training and also provide you with formal, accredited training with an external provider.

Regardless of your background, you will be confident to deal with difficult situations and handle conflict appropriately.

This role will really push your personal skills as we are looking for someone, regardless of experience who can:

· Work with minimal supervision, use initiative, work alone and work as part of a team

· Respond quickly and effectively to emergencies

· Deal with conflict, manage aggressive behaviour and diffuse situations effectively

· Talk to people of all background and abilities, with excellent communication skills

· Form and maintain relationships with appropriate professional boundaries, acting as a role model for our residents.

If you are looking for career progression, we are very keen to support and develop our employees with ongoing training and

qualification. We can also provide career development as we have a strong track record of internal promotion and we seek to