Housing and Contracts Manager

We're looking for a professional and motivated individual to join our Housing & Contracts team, Team and manage a number of contracts for our agent managed supported housing schemes and housing managed only properties across Cheshire East, Derbyshire, Staffordshire, Stoke-on-Trent, and Stockport. You will be an organised team player with great communication skills as the role will involve managing relationships with the agents and monitoring performance of their housing management activities. The role of Housing and Contracts Manager will include:

• Delivering high quality contract management of agent managed services
• Assisting with budget setting and monitoring of management accounts
• Ensuring all legislative and regulatory requirements for housing services activities are met
• Managing the delivery of high-quality customer service
• Completing health and safety and property inspections
• Providing housing management advice and guidance
• Effectively communicating with internal and external stakeholders
• Completing regular site visits and liaison meetings to ensure a quality service is being provided, which is in line with our policies and procedures and all relevant legislation, governance, and legal requirements, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.


• Sound experience working within supported living or housing management
• You may be a current Deputy in a Supported Housing or Retirement Scheme with contracts or housing compliance experience and looking for progression
• Previous experience managing third party stakeholders
• Focused, with the ability to plan and prioritise workloads and communicate effectively to different audiences
• Ability to work on own initiative is essential
• Previous experience managing RP/Agent relationships
• Working knowledge of relevant regulations, legislation, and good practice
• A flexible approach to work, with the ability to travel extensively
• Knowledge of Microsoft Office, SAP, and Radar would be advantageous
• Extensive travel is a requirement of the role; therefore, a full, current driving licence and access to your own vehicle is essential
  
  We're united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.
No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We've also been awarded Investors in People Gold status for the second time - because we value our people and have a strong focus on inclusion, teamwork, and empowerment. We're committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we'll support you to be your best self. We'll develop your skills and experiences, celebrate success, and turn any setbacks into motivation. Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you:
• £38,493 per annum (rising to £40,521 per annum after 12 months, subject to satisfactory performance)
• 25 days paid holiday (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities