Housing Complaints Coordinator
Newark and Sherwood District Council, Newark-on-Trent, Nottinghamshire
Housing Complaints Coordinator
Salary not available. View on company website.
Newark and Sherwood District Council, Newark-on-Trent, Nottinghamshire
- Full time
- Temporary
- Remote working
Posted 3 days ago, 19 Jun | Get your application in today.
Closing date: Closing date not specified
Job ref: c31ea3871d004d579233b452a16560dd
Location ref: Newark-on-Trent, Nottinghamshire
Full Job Description
We are now recruiting for a Housing Complaints Coordinator to co-ordinate and investigate housing related complaints. You will resolve disputes quickly and fairly, ensuring adherence to policy, the Housing Ombudsman's Complaint Handling Code and regulatory standards, and to ensure learning from complaints is captured.
You will be responsible for managing a caseload of stage 1 complaints from customers, including ensuring ongoing actions and compensation awarded are followed up, and highlight emerging themes from complaints for further investigation and analysis.
You will have demonstrable experience of working in a customer related or complaints handling service, have excellent communication skills and at least 5 GCSEs at C/4 or above, or equivalent.
You should have a flexible approach to work, be caring and compassionate, be highly organised and accurate, and put residents at the heart of what you do in providing excellent customer service.
We're an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to monthly craft sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.
Enrolment in the career average local government pension scheme.
Flexi scheme.
Hybrid working.
A generous annual leave entitlement that increases with service.
Family-friendly benefits.
One days' paid volunteering leave.
Lifestyle benefits platform.
Funded health cash plan.
Free car parking to 31 March 2028
£10 a month gym membership at one of our gyms in the district.
You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.