Housing Business Administration Apprentice (Darlington Borough Council)

Introduction

We are looking for 3 motivated Business Administration apprentices to provide an office-based, efficient & comprehensive business & administrative support service. These roles include communicating with the public, creating & presenting reports using a range of electronic software, minute taking & other administrative duties.

About the Employer

Darlington Borough Council is a local authority in the NE East of England that serves the people of the Darlington Borough. Your reward for working at the Council goes beyond the salary you receive. In addition to pay, we are committed to offering a wide range of benefits. Such as: 31 days Annual Leave plus Bank Holidays, with option to purchase Additional Annual Leave (pro rata), Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions, Flexi-time scheme Enhanced Maternity/Paternity and Adoption Leave payments, Green Car leasing scheme, Cycle to Work scheme in partnership with Halfords, Access to free Physiotherapy sessions, Access to free and confidential counselling, Reduced cost membership to the Council’s leisure centre Fit for Life Package , Season ticket car parking permits or subsidised Town Centre parking permits subject to conditions, Access to Childcare Vouchers scheme subject to conditions, Access to a wide range of training Discounted Arriva Bus Travel Pass.

What You'll Do

Your weekly tasks could include:

• To undertake a range of business support tasks such as managing your own emails, copying, scanning, faxing, archiving, posting, answering the telephone and taking messages.
• Input data accurately both manually and electronically on multiple systems, including extracting basic information within set parameters, checking the correct information is provided and chasing missing data.
• To produce basic performance management reports.
• Carry out basic audit and quality control of data input.
• Copy typing from notes, including completing standardised templates.
• To have an excellent understanding of your specific service from training provided in each area of our practices.
• Provide support to deal with a wide range of customer enquiries, ensuring a friendly and responsive service to telephone enquiries, email and visitors, e.g. answering routine queries, signposting and taking messages where appropriate.
• To carry out routine basic invoicing, creating purchase orders, handling of credit cards to include making ad hoc purchases as requested.
• Provide telephone cover and assistance for other teams as required.
• To input, complete and update both manual and electronic standard format data, checking the correct information is provided and chasing missing data.
• Produce standard reports and presentations.
• The population and creation of basic spreadsheets.
• Take basic notes at meetings for purposes within your own team.
• To provide basic facilities management – setting up rooms for meetings, ensuring the required equipment and resources are available and assisting attendees.
• Undertake the coordination of public information and literature, ensuring stock levels are maintained and in date.
• Perform diary management functions for officers in the authority, including arranging and re-arranging meetings, room booking and organising refreshments.

Training Outcome

Learners could progress to:

• Level 3 Team Leader Apprenticeship.
• Full-time employment upon completion of apprenticeship.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Physical fitness
• Follow instructions
• Maintain confidentiality

Qualifications

• Essential - GCSE - English - 4+/ C+
• Essential - GCSE - Mathematics - 4+/ C+

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday (Core hours 08.30 – 17.00). Flexi-time available.

Expected Duration: 1 Year 6 Months

Number of Positions Available: 3

Training Provider: DARLINGTON BOROUGH COUNCIL