Housing Assistant (IR&FI)

We're seeking a highly organised and proactive Housing Assistant to join our Income Recovery & Financial Inclusion team. This is a predominantly administrative role, where you'll play a vital part in keeping our services running efficiently while supporting positive outcomes for our residents.

This is a 6-month fixed-term/secondment role and an excellent opportunity for someone looking to start or transition into a career in housing. Whether you already have administrative experience or are keen to apply your transferable skills in a new sector, you'll gain valuable insight into income recovery, financial inclusion, and tenancy support within a supportive team environment.

Working largely behind the scenes, you'll be responsible for maintaining accurate records, processing financial and tenancy information, and ensuring queries are handled effectively. Alongside this, you'll also have opportunities to engage with customers and colleagues, helping to deliver a responsive and supportive service.

Your work will directly contribute to helping people sustain their tenancies and access the support they need-ensuring that our team can deliver services that genuinely improve the lives of our residents

About the role

Manage and maintain our Universal Credit portal, supporting tenants with their claims

Play a key role in administering our Financial Support Fund, helping customers access vital assistance

Work closely with suppliers-raising purchase orders and checking invoices for accuracy

Process rent payments and set up Direct Debits, ensuring everything is handled accurately and in line with financial regulations

Be a point of contact for our customers - supporting queries via phone, email, online platforms and face-to-face

Connect tenants with the right internal and external support services to sustain their tenancies

Manage and maintain our Universal Credit portal, supporting tenants with their claims

Has administrative experience that includes organising competing priorities

Has knowledge of the function of social housing and an appreciation of working with a diverse range of people, some of whom are socially or financially excluded

Has excellent communication skills, both verbal and written

Can work accurately in a fast-paced environment whilst adhering to procedures and regulations

Is proficient in using Microsoft Word, Excel, and Outlook applications

Is adaptable to changes in working practices

persistence is key, especially when workloads fluctuate. Staying focused and consistent

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Excellent pension scheme with a high level of employer contributions

Flexible working opportunities including Flexi-time and hybrid working

The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme

Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option

Free Employee Assistance programme, including free counselling

Free annual flu vaccination

Access to our extensive employee reward portal which includes discounts for multiple retailers

We support digital working with modern devices/smart phones

It's fun to work here! with regular Company & team events

Our modern and spacious offices are right on a bus route, and just three miles from the city centre

We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons