Housing & Assets Apprentice Customer Service

Dudley Council is looking for an enthusiastic Customer Service Apprentice to join our Homeless Prevention Response Team. This is an excellent opportunity to begin a rewarding career within local government, supporting some of the most vulnerable residents in our community while working towards a Level 2 Customer Service Apprenticeship. As a Customer Service Apprentice, you will be part of the front-line team supporting residents, partner agencies and colleagues across the Housing Service. You will develop valuable administrative, communication and customer service skills while receiving on-the-job training and support from experienced professionals. Your responsibilities will include:

• Answering telephone enquiries and taking messages.
• Providing excellent customer service to residents and partner agencies.
• Supporting the team with administrative tasks including letters, appointments and record keeping.
• Updating and maintaining case management systems.
• Processing and recording homelessness approaches.
• Signposting customers to appropriate services and support.
• Collecting and recording information for performance monitoring and government returns.
• Working closely with Housing Advice Assistants and other service areas.
  
  Are you passionate about helping people and delivering excellent customer service? Do you want to gain valuable workplace experience while earning and learning?, Has a genuine interest in customer service.
• Is willing to undertake a Level 2 Customer Service Apprenticeship.
• Has strong communication skills, both verbal and written.
• Enjoys working as part of a team.
• Has good IT skills, including Microsoft Word and Outlook.
• Is organised, reliable and committed to providing high-quality service.
• Demonstrates empathy, respect and understanding when dealing with customers from diverse backgrounds.
• Is keen to learn, develop new skills and build a career in public service
What You'll Gain
• A nationally recognised Level 2 Customer Service qualification.
• Practical experience within a busy Housing and Homelessness service.
• Ongoing support, mentoring and training.
• The opportunity to develop valuable transferable skills.
  
  Top tip when applying - As we've got a new recruitment system the application process has changed a little and we hope you'll like it!
You'll first need to register and create a profile the first time you apply. Creating your profile will enable you do things such as track your application progress, view emails you've received from us and manage communication preferences, manage your interview bookings and offer information if successful. About Dudley Council It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents