Housing Allocations Officer

An exciting opportunity has arisen to join Broxbourne Council's Housing Allocations Team. This is a key role within the Council's Housing Service, responsible for ensuring that applicants receive fair and consistent access to social housing. As a Housing Allocations Officer, you will assess Housing Register applications, determine levels of housing need in line with the Council's Allocations Policy and relevant legislation, and guide applicants through the allocations and bidding process. You will work as part of a busy, supportive team, collaborating with housing associations, internal departments and external agencies to deliver a transparent and efficient allocations service.

If you wish to apply to be part of the Allocations Team, you should have previous experience working within a local authority housing setting and have knowledge of the relevant legislation. You should also be highly motivated, with a genuine interest in helping people. Previous experience working in a customer-facing role is essential, as are excellent communication skills. Good written and analytical skills are equally important, therefore a GCSE (or equivalent) in English and Maths is requirement, together with a full driving license.

The Council offers hybrid working arrangements. During the probationary period, the role is office-based so that our hands-on, supportive and comprehensive induction programme can be delivered in person; this approach helps new colleagues feel confident, connected, and fully equipped to thrive in the role.

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).

The Council's benefits package includes generous leave entitlement, Employee Assistance Programme, benefits platform, full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council's local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.