Housekeeping Supervisor

Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. The Housekeeping Supervisor ensures exceptional cleanliness and presentation standards across bedrooms, public areas, and back-of-house spaces. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience. The Housekeeping Supervisor has the following responsibilities: Operational Oversight

• Act as the on-shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
Guest Service & Experience
• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.
Team Support & Leadership
• Provide on-shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.
Financial & Commercial Awareness
• Monitor upselling opportunities across rooms, F&B, leisure, and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.
Communication & Reporting
• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.
Event & Function Support
• Liaise with organisers and internal teams to ensure requirements are met.
Problem Solving & Crisis Management
• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety
  
  Previous experience in Hotel operations , ideally within hotel cleaning and hygiene
• Knowledge of Health & safety, fire safety, hygiene standards, and emergency protocols.
• Excellent communication and problem-solving abilities
• Strong leadership skills with the ability to motivate and guide a team.
Looking to take the next step in your leisure career?

At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.