Housekeeping Manager

We're looking for an experienced and motivated Housekeeping Manager to lead the day-to-day housekeeping operation across our resort. You'll be responsible for ensuring accommodation and guest areas are consistently maintained to a high standard, while leading, supporting and developing the Housekeeping team. You'll oversee staffing, quality standards, stock and operational performance, while taking a hands-on approach when required. This is a fast-paced management role suited to someone with strong leadership skills, excellent organisation and a real focus on guest experience. This is a full-time, permanent role working 40 hours per week, including weekends and bank holidays as required. Role highlights

• Overall responsibility for the resort Housekeeping function
• Leadership and development of the Housekeeping team
• Ownership of accommodation standards, staffing and operational performance
• Hands-on role with responsibility for continuous improvement
• Opportunity to develop your leadership and operational management skills, Lead the day-to-day Housekeeping operation across accommodation and guest areas
• Manage, support and develop the Housekeeping team
• Plan rotas and staffing levels to support operational requirements and changeover activity
• Monitor productivity and ensure accommodation is prepared within required timeframes
• Conduct regular inspections and audits to maintain company standards
• Manage team performance and provide coaching, feedback and support where required
• Take a hands-on approach and support cleaning activity during busy periods when necessary
• Monitor stock levels of linen, cleaning products and housekeeping supplies
• Manage ordering, stock control and inventory processes
• Respond to guest feedback and resolve housekeeping-related concerns professionally
• Work closely with Reception, Maintenance and wider resort teams to support smooth operations
• Ensure health and safety, COSHH, hygiene and company procedures are followed
• Maintain accurate records including audits, stock information and operational documentation
• Identify opportunities to improve housekeeping standards, efficiency and guest satisfaction
  
  Previous experience in a housekeeping supervisory or management role
• Strong leadership and people-management skills
• Excellent attention to detail and consistently high standards of cleanliness
• Strong organisation and time-management skills
• Ability to plan workloads and manage competing operational priorities
• Experience managing team performance and maintaining standards
• Strong communication and problem-solving skills
• A proactive, professional and hands-on approach
• Ability to work effectively under pressure in a fast-paced environment
• Ability to work collaboratively with other departments
Desirable
• Previous experience managing a Housekeeping function within holiday parks, hotels, hospitality or a similar environment
• Experience managing rotas and staffing levels
• Experience managing stock, linen and housekeeping supplies
• Knowledge of health and safety and COSHH requirements
• Experience using digital housekeeping, audit or task-management systems