Household Waste Recycling Centre Supervisor

To ensure the safe, efficient, and fully compliant operation of all Staffordshire Household Waste Recycling Centres (14 HWRCs and one Transfer Station), in accordance with Environmental Permits, Planning Permissions, Council policies, and all relevant legislative requirements. The role supports the delivery of high recycling and diversion performance, consistently strong customer service standards, and effective, well-managed sites that operate safely, sustainably, and cost-effectively for residents and the Council.Main Responsibility In this role you'll:

• Deputise for the Assistant HWRC Operations Manager and act as Technically Competent Person, ensuring full legal, environmental, and Duty of Care compliance.
• Manage day-to-day HWRC operations, ensuring safe, efficient service delivery, high customer service standards, and maximised recycling with minimal contamination.
• Oversee staffing and people management, including rotas, absence cover, training, development, and employee relations matters.
• Ensure Health & Safety compliance across all sites, including equipment, plant, vehicles, traffic management, emergency procedures, and incident investigation.
• Supervise contractors and site standards, ensuring adequate haulage provision, waste controls, cleanliness, infrastructure upkeep, and enforcement of site rules and permit schemes.
• Liaise with customers, contractors, and Council departments, handling complaints, maintaining accurate records, and supporting investigations into conduct or malpractice.
  
  We're looking for someone who has:
• NVQ Level 4 in Waste Management Operations (Essential) and GCSEs (or equivalent) in English and Maths; full, clean driving licence.
• Experience in waste management or recycling operations within a regulated environment.
• Proven experience supervising staff, including performance management, rotas, attendance, and day-to-day people issues.
• Strong knowledge of waste management legislation, Environmental Permits, and Duty of Care requirements, with demonstrable compliance experience.
• Sound understanding and practical application of Health & Safety legislation in high-risk operational settings, including incident investigation and corrective actions.
• Experience managing contractors and third-party service providers, with willingness to undertake and maintain required training for plant and equipment.
  
  The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too. Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire