House Porter, Pre-Opening - The St. Regis London

As House Porter , you will play a central role in the seamless delivery of the St. Regis guest experience, supporting the Housekeeping operation to ensure guest requests are fulfilled promptly, professionally and with genuine care while maintaining impeccably organised and fully stocked floor pantries at all times. From delivering amenities and responding to guest requests to supporting the wider Housekeeping team, you will contribute directly to creating a smooth, effortless and refined guest journey through attention to detail, responsiveness and a consistently polished approach within a fast-paced luxury hospitality environment.,

• Respond promptly and professionally to guest requests, ensuring all items are delivered accurately and with genuine hospitality
• Deliver guest amenities, linen, towels, baby equipment, rollaway beds and other requested items efficiently
• Anticipate guest and operational needs, supporting VIP requests and pre-arranged deliveries where possible
• Stock, organise and maintain all floor pantries, ensuring operational readiness throughout each shift
• Replenish linen, amenities, cleaning supplies and guest items to required par levels
• Remove soiled linen, trays and waste discreetly and efficiently from corridors and service areas
• Maintain cleanliness and organisation of floor pantries, linen rooms and back-of-house service areas
• Report maintenance issues, safety hazards or damages promptly to the Housekeeping team
• Ensure safety signage is placed appropriately and removed once areas are safe
• Maintain professional grooming and a polished appearance at all times
• Support the wider Housekeeping operation with additional duties as required
• Follow all company health, safety and operational procedures consistently
  
  We are seeking a professional and proactive individual who demonstrates strong attention to detail and a genuine passion for luxury hospitality. You should have:
• Previous experience in Housekeeping, House Porter or operational support roles, ideally within a luxury hotel environment
• Strong understanding of housekeeping operations and guest service standards
• Excellent attention to detail and commitment to cleanliness and organisation
• Ability to work efficiently in a fast-paced, high-standards environment
• Strong organisational skills, ensuring floor pantries and operational areas remain fully stocked and presentable
• Excellent communication and interpersonal skills, with a warm and professional approach
• A proactive mindset, anticipating guest and operational needs throughout the shift
• Ability to remain calm, responsive and service-focused during busy periods
• Impeccable personal presentation aligned with luxury brand standards
• Physical capability to carry out the operational demands of the role, including lifting, moving and transporting supplies
• A collaborative approach, supporting the wider Housekeeping and hotel operations teams
  
  Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world., Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
  
  At The St. Regis London , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
• Competitive salary designed to recognise excellence
• Workplace pension
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide
Career Development
• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities
• Terms and Conditions Apply
Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.