House Keeper

Hotel Services is committed to providing a high quality, helpful, courteous and personal service to the patients of the Trust and in support of Nursing Staff.

Your role as a House keeper is in pursuit of Hotel Services aims to provide a safe, nutritious and well balanced meal service to patients in a clean and supportive environment in which patients can recuperate, working with other members of ward based staff in a team spirit.

Patients and staff should receive a high level of customer services, timely, friendly and efficiently delivered by Hotel Services staff with a high standard of personal presentation., Your duties will be carried out accordingly to specified tasks with frequency levels:
1. Make a personal introduction to new patients following their clinical admittance.
2. Ensure the ward provides an up to date list of the patients' dietary requirements for you to work from.
3. Assist Nursing Staff with food service to patients.
4. Monitor patient eating, report to nursing team if a patient requires

help or assistance with eating.
1. Prepare and assist with service of beverages food and snacks. Clear beverages at designated times throughout the day including supplement drinks.
2. Ensure provision of beverages for distressed relatives.
3. Ensure food provisions and catering resources are managed economically.
4. Resolve food and crockery shortages.
5. Resolve shortages of milk.
6. Clean patient's bedside tables prior to each meal service then place the place mat and cutlery in readiness for meal service.
7. Be responsible for checking stock and removing out of date food from ward kitchen refrigerators.
8. Be responsible for recording of ward kitchen refrigerator temperatures.
9. Complete the ward catering sheet including food waste and temperatures.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.