House & Home Assistant Manager

We're looking for a proactive and creative Assistant Manager to help grow income at our dedicated House & Home store in Harrogate. Working as a senior member of the team, you'll support the day-to-day running of our furniture and homeware retail operation, combining strong commercial awareness with a passion for purpose-led retail. You'll lead by example on the shop floor, ensuring excellent customer and donor experiences, high-quality visual merchandising, effective stock rotation, and strong furniture sales performance. Alongside supporting van operations, including collections, deliveries, and safe handling of donated goods, you'll help ensure smooth and efficient logistics across the store. You'll also support operational planning, assist with volunteer recruitment and induction, and deputise for the Manager when required. In addition, you'll contribute to the eCommerce function, helping with basic online selling activity such as photography, listings, pricing, and dispatch processes.

You'll bring experience from a retail environment, ideally including stock management, merchandising, customer service, or supporting sales through online platforms. Confident and hands-on, you're comfortable working in a fast-paced, physically active environment and enjoy leading from the front. You're highly organised, with strong IT skills (including Outlook, Excel and Word), and the ability to prioritise tasks, solve problems and work independently when needed. You also have experience supporting or supervising staff and/or volunteers and take pride in delivering a positive, inclusive team environment. With a good understanding of stock flow, KPIs, and retail operations and ideally experience with EPOS systems, Gift Aid, or eCommerce platforms you're confident working to targets and maintaining high standards. Above all, you're a resilient, values-driven team player who leads with positivity, initiative and care, and who is motivated by making a difference through sustainable retail and hospice support.

Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just 'B' and Saint Michael's Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality. We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen.

• Wellbeing and resilience support with a dedicated team by your side
• Flexible and hybrid working for many roles
• A supportive and caring environment
• Opportunities to grow, develop and progress, with culture of lifelong learning
• Benefits include 9% employer pension contribution, enhanced family leave and pay, generous annual leave, staff discount on our online shop, shopping and lifestyle discounts platform.
Our values
• We put the people who use our services at the heart of everything we do
• We are caring and compassionate
• We are personal and supportive in our approach
• We engage positively
• We are responsive
• We are driven to do better
• We are fair
• We are professional
• We work collaboratively
• We are accountable
PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK. North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment. North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just 'B', Saint Michael's Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).