Hotel Services Supervisor

An opportunity has arisen for a passionate, friendly and enthusiastic individual to work as a Hotel Services Supervisor within the Trusts Hotel Services Team.

Hotel Services Supervisors are responsible for the day-to-day management of Hotel Services staff including housekeepers, domestics, porters and receptionists, who provide and maintain a high standard of soft services support, cleanliness and the provision of food.

This post involves shift work including late/early, weekends and bank holidays. The post you are applying for is 37.5 hours per week permanent post and your base will be Roseberry Park Hospital, Middlesbrough. You will be required to travel independently between Trust sites based in Hartlepool, Stockton, Middlesbrough, Ripon, York & Scarborough.

You should be highly motivated, reliable, flexible and willing to work at short notice with substantial experience supervising/coaching staff on a day-to-day basis. Experience using IT software I.E. Microsoft Office. Experience of working in a mental health environment would be desirable along with a passion to providing high standards of customer service and cleanliness., Responsible for the provision of safe, high quality and efficient hotel services to patients, carers, staff and visitors to Trust sites on a day-to-day basis.

Responsible for the day-to-day management of Hotel Services staff including housekeepers, domestics, porters, catering, reception, storemen, couriers and post room staff.

Responsible for monitoring standards and taking corrective action as necessary.

To show commitment to and participate in quality improvement activities.

To interact compassionately with service users and carers at all times. Service users have a range of mental health conditions or learning disabilities.

To promote at all times a positive image of people with mental health conditions and learning disabilities.

To promote at all times a positive image of Hotel Services and the wider Trust.

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.