Hotel Services Director

We have an exciting opportunity for a Hotel Services Director to join Hunters Moor Neurological Rehabilitation Centre in Birmingham., We are seeking a candidate with experience in luxury five-star hotels or spa environments who can bring a refined, VIP-level service ethos into private healthcare. The Hotel Services Director will lead and elevate the standards of our service environment, delivering an immaculate, safe, and welcoming patient experience. This role blends clinical compliance with the exceptional service standards typically found in high-end hospitality settings. The successful candidate will bring expertise in customer experience, presentation standards, team leadership, and operational excellence, while developing specialist knowledge in service site management, including Infection Prevention & Control (IPC), healthcare cleaning standards, and patient-focused facilities operations. This role is ideal for a hospitality professional who understands that environment and service directly influence patient wellbeing, safety, and dignity. This person should be an inspirational leader to their team of cleaning,
clerical, catering and estates services as-well-as providing the best service possible to all clinical stakeholders working alongside the team.

Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives.