Hotel Services Assistant (Coffee Shop)

We are looking for a friendly, dedicated Catering Assistant to join our coffee shop team^. In this role, you will play a key part in delivering exceptional customer service to our patients, visitors, and staff^. You will work closely with the kitchen team to take and prepare food and beverage orders, ensure seamless service, and maintain high standards of cleanliness and hygiene^., + Customer Service & Order Taking: Take food and drink orders for patients, visitors, and staff, and accurately communicate orders to the kitchen^.
+ Food & Beverage Preparation: Assist in preparing and serving sandwiches, salads, cold starters, beverages, and patient trays/trolleys according to standard procedures^.
+ Dietary Requirements: Ensure special dietary needs are accurately recorded and strictly followed^.
+ Sales & Till Operation: Process payments using POS systems following proper cash-handling procedures, keep accurate records, and provide receipts^.
+ Stock & Merchandising: Monitor, restock, and maintain predetermined stock levels across serveries, vending machines, and shop counters^. Safely store incoming deliveries and maintain stock logs^.
+ Hygiene & Maintenance: Maintain a safe, hygienic, and tidy environment^. Operate dishwashing equipment for crockery, cutlery, and glassware^, keep cleaning supplies stocked^, and report any faulty equipment promptly^.
+ Quality & Feedback: Help monitor customer satisfaction, handle initial queries or complaints professionally, and report outcomes to management^., + Infection Control & Safety: Adhere to national standards, departmental policies, and infection prevention controls (including uniform guidelines, PPE usage, and safe disposal practices) under the Health Act 2008^.
+ Training: Attend required training sessions, including Food Hygiene and COSHH awareness^.
+ Safeguarding & Confidentiality: Maintain strict confidentiality regarding patients and colleagues^, and stay aware of safeguarding procedures for children and vulnerable adults^.

+ Level 2 Food Safety certification^
+ Experience using a POS system to handle payments^
+ A polite, friendly, and caring attitude with high standards of personal presentation^
+ Ability to work effectively as part of a team while independently managing your time^

Nice-to-Haves:

+ Prior experience as a Waitress or Kitchen Porter^
+ Basic IT literacy^

At Horder Healthcare, we are committed to equal opportunities for all team members regardless of background^. We provide a supportive working environment where high standards of care and customer satisfaction are at the heart of everything we do^.