Hotel Receptionists CASUAL / ZERO HOURS - Easthampstead Park Hotel Wokingham - Wokingham, Berkshire
Active Hospitality, Wokingham
Hotel Receptionists CASUAL / ZERO HOURS - Easthampstead Park Hotel Wokingham - Wokingham, Berkshire
Salary not available. View on company website.
Active Hospitality, Wokingham
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 31 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 58c9c07e66734c73b97ad06cde6783d4
Location ref: Wokingham
Full Job Description
As Hotel Receptionist you will be responsible for offering a welcoming and seamless check in/check-out experience, manage incoming calls for bookings or general enquiries and promote the hotel's facilities and services in a positive way optimising every opportunity. As Hotel Receptionist, you will have a natural, warm, engaging personality, excellent attention to detail and have the ability to remain calm in all situations. Experience in the use of OPERA would be a distinct advantage. Primary Responsibilities
- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Easthampstead Park.
- Ensure good communication with all departments throughout the hotels.
- Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To have an excellent knowledge of all reception procedures.
Easthampstead Park is situated in a breathtaking Grade II listed Victorian mansion. Our prestigious venue offers a captivating blend of elegance and natural beauty. Steeped in history and charm, this magnificent property provides the perfect setting for a wide range of conferences, meetings, training workshops, and unforgettable team retreats. Our grounds and mansion are also renowned for hosting stunning weddings & celebrations for up to 500 guests, boasting an enchanting wedding pavilion, resplendent original stained-glass window, a sophisticated Downshire ballroom, as well as our stunning King Suite, the largest event space in Berkshire, catering for up to 500 people.
Company events - Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- Referral programme
- Hospitality: 1 year (required)