Hotel Receptionist

Join Our Team as a Receptionist & Make Every Guest Experience Unforgettable
Are you passionate about hospitality and love connecting with people? At our 5-star hotels, we're looking for a Receptionist who can bring warmth, personality, and professionalism to every guest interaction.
Our culture is at the heart of everything we do. We value thoughtfulness, collaboration, and creating moments that matter; not just for our guests, but for our team too.
About the Role
As the first point of contact for our guests, you'll play a pivotal role in creating memories they'll treasure forever. This role is perfect for someone with experience in a similar position who thrives on delivering exceptional service.
This role is available on a full-time or part-time basis : we want to make sure it works with your lifestyle, however, our shift patterns will be flexible.
Key responsibilities include:
Welcoming and hosting guests from check-in to check-out, offering advice on local sights, restaurant bookings, or simply sharing a friendly chat.
Building meaningful relationships with your colleagues, many of our team members become lifelong friends.
Ensuring every guest has a seamless, memorable experience.
Collaborating across departments, we're one team, and everyone pitches in when needed.
Maintaining a healthy life/work balance while being flexible to support your team.

Location: The Bath Priory (part of the Brownsword family of hotels) has a great location in Bath, just a short walk from the city centre, with a bus stop right outside. The hotel is stunning, a Georgian house with 33 bedrooms built in honey- coloured Bath stone and is surrounded by four acres of multi- award-winning gardens. We are proud to have won awards at 5-star level for over ten years and we are seeking sparkling new personalities to join our family.
SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.
Service charge can be in the region of £160 a month (close to £2000 per year) over and above base pay, for a full time employee.

What We Offer
We believe in rewarding dedication and creating a supportive work environment:
Competitive pay - everyone receives a fair rate plus service charge and tips.
Perkbox benefits - retail and hospitality discounts to treat yourself.
Exclusive hotel discounts - 25% off food & beverage, £25 B&B staff rate, and special rates for friends and family.
Employee Assistance Programme - confidential support whenever you need it.
Meals on duty - stay nourished while at work.
Learning and development - grow your skills with unique pathways and opportunities for progression, including promotions to General Manager.
Milestone rewards - Champagne, afternoon tea, dinners, extra days off, and special gifts to celebrate your journey with us.
About Our Hotels
Our family of hotels brings together unique, individual, and quirky destinations, from the award-winning Gidleigh Park, to the 900-year-old Amberley Castle. Every property has its own personality, but all share a commitment to quality, inclusivity, and making everyone feel special.
If you love learning, sharing your knowledge, and creating magical guest experiences, we'd love to hear from you.
Apply today and become part of a team that makes every stay unforgettable.
Send us a Whatsapp message with FAMILYFIRST to to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)