HOTEL PORTER - Harrogate

Ensure that every guest has an excellent and memorable welcome and stay at the hotel, enjoying excellent service and hospitality
Assist guests with their luggage, ensuring the luggage arrives at the guest's bedroom in a timely manner, taking luggage to the guest's car and stored securely when necessary
Having a varied knowledge of the local area/Yorkshire, the ability to schedule arrangements for guests such as carriages, valet cleaning & route planning
Ensuring all guests' needs are exceeded at every opportunity
Moving furniture and setting up rooms for events when required, ensuring the hotels' 5-star standards are met
Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and ensuring they are dust free throughout
Maintaining the appearance, cleanliness and safety standards which are set out by management
Assisting in other areas of the hotel when needed
Ensuring that you stay proactive during less demanding periods
Must possess a polite etiquette
Must have impeccable grooming standards

Hands on approach to work, always being productive and looking to improve
Passionate about hospitality
Detail orientated and drives standards
Full driving license is required
Possess a positive attitude and a desire to learn
Ability to meet deadlines and work under pressure
Engage with hotel guests on a regular basis
Friendly, courteous, and helpful with excellent communication skills
Motivated to go the extra mile for guests and colleagues

HOTEL PORTER - HarrogateNestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Grantley Hall offers a wide range of benefits and opportunities for all employees:

A monthly service charge - typically 3,400 annually
31 days holiday increasing to 33 days with length of service
Access to earnings before payday (Stream)
Holiday Buy/Sell Scheme
Free parking
Complimentary meals when on duty
Discounted modern and spacious live-in accommodation
Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more...
Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
Grantley Hall discounts - 50% off food and 20% off beverage, 100 B&B for employees ( 150 B&B for friends and family), 20% off spa and gift shop products
Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
Discounted hotel stays with Pride of Britain hotels
Complimentary bespoke uniform and annual shoe allowance
Free sight tests for those eligible
Onsite Team Gym with professional induction
Refer a Friend Scheme where you can earn up to 1000
24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'
Grantley Academy to support your development
Annual paid volunteering days